Customer Success Manager - Asset Management

Impel Talent; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading renewable energy solutions provider is seeking a Customer Success Manager to act as the primary point of contact for customers in Durban, KwaZulu-Natal. The role involves maintaining communication throughout the customer journey, guiding onboarding, and collaborating with internal teams to enhance customer experience. Ideal candidates will have over 5 years of experience in Customer Success, a strong understanding of renewables, and excellent communication skills. Join a mission-driven team making impactful solutions for clients.

Benefits

Collaborative team environment

Opportunities for growth and development

Mission-driven impact

Qualifications

• 5+ years’ experience in Customer Success, ideally in B2B or technical environments.
• Experience in energy, cleantech, or renewables services.
• Friendly personality with excellent communication skills.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Maintain proactive communication to ensure customer support.
• Guide new customers through onboarding processes.
• Collaborate with internal teams for smooth operations.
• Track customer interactions in CRM systems.

Skills

Customer Success

Account Management

Communication Skills

Problem Solving

Organizational Skills

Time Management

English Fluent

German

Tools

Salesforce

HubSpot

Gainsight

Job description

Impel Talent is hiring on behalf of a fast-growing renewable energy solutions provider. They provide onsite renewable energy for manufacturing facilities and businesses to create their own renewable assets. This role will support customers from evaluation to installation and maintenance, delivering predictable, lower energy costs and helping organisations achieve sustainability goals.

The Customer Success Manager will be the friendly first point of contact for customers, handling enquiries, providing guidance, and maintaining ongoing communication throughout the customer journey. This role is ideal for someone proactive, approachable, and customer-focused, who enjoys building relationships and supporting clients while being part of a collaborative team.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and online channels.
• Maintain proactive communication to ensure customers feel supported and valued.
• Guide new customers through onboarding and help them navigate services, reporting, and maintenance processes.
• Collaborate with internal teams to ensure smooth operations and seamless customer experience.
• Track interactions in CRM systems and share feedback to improve processes.

What We’re Looking For

• 5+ years’ experience in Customer Success, Account Management, or frontline support, ideally in B2B services or technical environments.
• Experience in energy, cleantech, renewables, or infrastructure services.
• Familiarity with CRM and Customer Success platforms (e.g., Salesforce, HubSpot, Gainsight).
• Understanding of Power Purchase Agreements (PPAs) and onsite energy solutions.
• Friendly, approachable personality with excellent communication skills.
• Proactive problem-solver with strong organisation and time management skills.
• Comfortable using CRM tools and tracking customer interactions.
• Experience in energy, renewables, or technical services is advantageous.
• English Fluent, German language would be a plus

Why Join Impel Talent

• Be part of a friendly, mission-driven team delivering impactful solutions to clients.
• Directly influence the customer experience and support long-term client relationships.
• Work in a collaborative, supportive environment with opportunities for growth and development.