Customer Service Supervisor

Zoll Medical Corporation; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A global medical device company is seeking a Customer Service Supervisor to manage customer orders and support sales teams. You will be responsible for processing orders, responding to inquiries, and supervising customer service operations. The ideal candidate has over three years of experience in sales support within a capital equipment or medical device environment and excellent English communication skills. This role offers the chance to be part of a mission-driven organization improving patient outcomes.

Qualifications

• Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
• Excellent verbal and written communication skills in English are required.
• Strong organizational skills with a high level of accuracy and attention to detail.

Responsibilities

• Process customer orders in the Oracle ERP system.
• Support Sales Representatives with quotes and order updates.
• Act as a key contact for customers providing accurate information.
• Supervise a customer service team to ensure efficient operations.

Skills

Excellent verbal and written communication skills in English

Strong organizational skills

Customer-focused mindset

Attention to detail

Problem-solving skills

Education

Minimum 3 years of experience in customer service or sales support

Tools

Oracle ERP system

Job description

Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation.

At ZOLL, we’re passionate about improving patient outcomes and helping save lives. Our medical devices, software, and services diagnose and treat serious cardiopulmonary and respiratory conditions worldwide.

The Acute Care Technology division develops lifesaving products and software for EMS, hospitals, public safety, and military customers globally, including AEDs, trauma kits, ventilators, and temperature management solutions.

We take pride in world‑class customer service. At ZOLL, you won’t just have a job—you’ll have a career and a purpose. It’s a great time to be a part of ZOLL!

Job Summary

The Customer Service Supervisor will process customer orders in the Oracle ERP system and support Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. Supervises a customer service team to ensure efficient operations and high‑quality customer support.

Essential Functions

• Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
• Respond promptly and professionally to incoming customer inquiries.
• Accurately process orders received through multiple channels in a timely manner.
• Evaluate and process credit requests and return authorizations in accordance with company policy.
• Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
• Provide order confirmations upon customer request.
• Coordinate with cross‑functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
• Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.

Required / Preferred Education and Experience

• Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills in English are required.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
• Customer‑focused mindset with a proactive approach to problem‑solving and service delivery.
• Experience working in a fast‑paced, cross‑functional environment with multiple stakeholders.

ZOLL is a fast‑growing company that operates in more than countries around the world.

Our employees are inspired by a commitment to make a difference in patients’s lives, and our culture values innovation, self‑motivation, and an entrepreneurial spirit.

Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.