Customer Service Specialist (Hindi/ English)

Binance; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading cryptocurrency exchange in South Africa is looking for customer service representatives who are bilingual in English and Hindi. The role involves handling live chats, providing accurate information, and managing customer complaints with a focus on exceptional service standards. Ideal candidates will have at least 1 year of experience in customer service, particularly in finance or E-commerce. This position offers a competitive salary and the possibility for remote work, with opportunities for career growth in a dynamic environment.

Benefits

Competitive salary

Work-from-home arrangement

Career growth opportunities

Qualifications

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• Ability to manage complaints and provide proper solutions within time limits.
• Proactive and meticulous with a strong sense of responsibility.

Responsibilities

• Handle high volume live chat and other online tools.
• Provide accurate and comprehensive information to customers.
• Follow communication procedures, guidelines, and policies.

Skills

Bilingual proficiency in English and Hindi

Strong communication skills

Ability to work under pressure

Customer service experience

Education

College degree or above

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry‑leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital‑asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client‑facing business function where exceptional support is our priority. We aim to create a platform where users receive top‑quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world‑class cryptocurrency exchange platform. We seek empathetic, communicative, and problem‑solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E‑commerce industry
• College degree or above
• Bilingual proficiency in English and Hindi is required for effective communication with international partners and stakeholders.
• Previous experience with cross‑functional support will be advantageous
• High level of honesty and integrity; proactive and meticulous; have a sense of responsibility and spirit of teamwork
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world‑class talent in a user‑centric global organization with a flat structure
• Tackle unique, fast‑paced projects with autonomy in an innovative environment
• Thrive in a results‑driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work‑from‑home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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