Customer Service Representative Transport

Access World; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global logistics provider in Johannesburg seeks a dedicated individual to manage shipments within the transport department. Responsibilities include tracking orders, updating clients, arranging transport for local and cross-border shipments, and ensuring compliance with operational procedures. Candidates should possess strong communication skills, attention to detail, and a Matric qualification, with added advantages for those qualified in Logistics, Supply Chain, or Transport. Experience with Oracle is favorable.

Qualifications

• Matric qualification is mandatory.
• Experience in Oracle is advantageous.
• A qualification in Logistics, Supply Chain, and Transport is preferred.

Responsibilities

• Ensure shipments are registered immediately.
• Communicate updates to clients daily.
• Manage tracking and tracing of orders.
• Arrange transport for local and cross-border shipments.
• Ensure compliance with operational requirements.

Skills

Communication Skills

Strong negotiation skills

Service-oriented

Proactive team player

Attention to detail

Education

Matric

Qualification in Logistics, Supply Chain, and Transport

Tools

Oracle

Job description

Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products as well as general cargo, Renewables and Project related cargo. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.

Reporting to: Transport Manager
Department: Transport – Overborder
Location: Gosforth

Purposes of the position:

• Ensuring new shipments are registered immediately once received
• Do all Tracking and tracing of orders, and ensure Pre-Alert documents are received
• Updating clients on daily basis or when the client requires it
• Ensuring that files are profitable
• Minimizing losses on files
• Updating clients and communicating with transporters
• Ensuring that shipments are cleared correctly, and a Clearing Instruction is in the file
• Loading all purchases and selling on file
• Doing Status reports
• Managing trucking activities and the efficient transportation of goods
• Ensuring all emails are attended to within 24 hours of receiving them
• All queries are attended to within 48 hours of receiving them
• Monitor all third parties on shipments and ensure payments are made timeously
• Complying with Department SOP

Job Function:

• Receive new order bookings from sales representatives or customer
• A file to be opened immediately, all correspondence to be printed and kept in the file
• Keep clients updated daily on the progress of their shipment/orders
• Requesting Invoices from service providers
• Arranging transport for collection and deliveries of your shipments, Locally and Cross-border within Southern Africa
• Requesting and following up on PODS, ensuring that all drafts and final closing of the file are signed off by your manager
• Advise the client of any cost amendments from the original Estimate
• Liaise with hauliers for bookings of trucks and daily tracking
• Send load cons and rate agreements to hauliers
• Ensure clients are invoiced in line with what has been agreed upon and the costing is accurate
• Ensure all customer CODs are applied for on time once Feri’s has been received
• Ensure invoices are dispatched regularly and in line with the procedure set out
• Ensure supplier invoices are in line with proposed costing on Oracle and returned to the Manager
• Ensure that clients are invoiced according to the Credit terms set out for their respective Accounts i.e. COD and Account clients
• Taking responsibility for your files on your desk
• Ensuring that your workstation is always kept neat
• All files that you handle will be filled away by yourself
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager
• Ensure client-specific regulations and operational requirements as per client SOP i.e. Border Processors, Healthcare, Pharma, Foodstuffs, Dangerous Goods, Arms Control Compliance, etc. are adhered to
• Ensure performance deviations are appropriately documented and reported
• Ensuring all Files are Invoiced timeously
• Ensuring all files are balanced and the FNB report is kept up to date
• Ensuring all Acquittals are submitted to the customs department immediately once received
• Ensure, where applicable that clients are advised, to put in notice for any unexpected costs, such as standing time, etc.

Skills:

• Communication Skills & Strong negotiation skills
• Service-oriented and proactive team player
• Attention to detail

Inter-personal skills:

• Time management
• Positive attitude
• Self-confidence
• Ability to manage change
• The ability to work under pressure

Qualification:

• Matric
• A Qualification in “Logistics, Supply Chain, and Transport” will be an added advantage
• Experience in Oracle will be advantageous

Interested Applicants please email your resume to [e-mail]

Job Features

Job Category

Customer Service, Transport

Posted Date

12/01/2026