Customer Service Representative

Concentrix - CA; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Johannesburg is seeking a Customer Service Representative. Responsibilities include managing escalated cases and providing excellent customer service. Candidates should have at least 12 months of customer service experience, especially in telecommunications. The role is on-site and requires night shift availability, aligning with US business hours. Competitive salary and additional benefits provided.

Benefits

Monthly salary of R9,524

Additional bonus earning potential up to R4,500

Medical aid for main member and dependents

Subsidized transport

Provident/Pension Fund

Qualifications

• Minimum of 12 months of customer service experience in a local telecommunication campaign.
• Minimum of 6 months of international customer service experience with elements of retentions/upsell.
• Ability to work shifts aligned to US business hours.

Responsibilities

• Taking ownership of high profile, escalated cases.
• Ensuring first contact resolution at all times.
• Providing excellent customer experiences.

Skills

Customer service experience

Tech support skills

English verbal communication

Self-motivated

Education

Matric

Job description

Overview

Job Title: Customer Service Representative

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? This role offers a dynamic opportunity with Concentrix on an internationally innovative campaign with a salary of R9,524.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R9,524 (including campaign & night-shift allowances) T&Cs apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,500
• Medical aid for main member/Medical Insurance for main member and two dependents
• Subsidized transport
• Provident/Pension Fund

What you will do in this role

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

Responsibilities & Qualifications

• Minimum of 12 months of customer service experience in a local telecommunication campaign with exposure to retentions/upsell (essential)
• Minimum of 6 months of international customer service experience with elements of retentions/upsell and 6 months of local experience in customer service with exposure to retentions/upsell (essential)
• Minimum of 12 months of tech support within a local campaign with exposure to retentions/upsell (essential)
• Matric
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Self-motivated and highly responsible

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

Johannesburg, ZAF • 33 Princess of Wales Street, Parktown, Johannesburg

Language Requirements

English proficiency required for the role

Time Type

Night shift; on-site in Braamfontein, Johannesburg (US business hours)

Note

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