Customer Service Representative

TalentPop App; Durban; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service solutions company in Durban is seeking passionate Customer Service Representatives for a remote role. You will manage customer inquiries via various channels, support orders and returns, and provide quality responses that reflect our standards. Ideal candidates have at least 1 year of customer service experience, and proficiency in English is essential. Join a collaborative team where your growth is valued and impactful contributions are recognized. Apply today!

Benefits

Annual performance-based increases

Paid time off

Health and dental insurance or a monthly health stipend

Holiday bonuses

Permanent work-from-home setup

Opportunities for career advancement

Qualifications

• At least 1 year of online/remote customer service experience.
• Experience with Gorgias, Zendesk, or Shopify is a plus.

Responsibilities

• Handle customer inquiries through email, phone, live chat, and social media.
• Support customers with orders, shipping, product details, and returns.
• Provide thoughtful, high-quality responses reflecting our service standards.

Skills

Proficiency in English (both written and verbal)

Excellent problem-solving skills

Adaptable and solutions-oriented mindset

Tools

Gorgias

Zendesk

Shopify

Job description

ABOUT US:

TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world‑class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance‑based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work‑from‑home setup
• Opportunities for career advancement as we continue to grow

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality–Based Responses: Provide thoughtful, high‑quality responses that reflect our service standards.

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of online/remote customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
• Excellent problem‑solving and communication skills
• Adaptable and solutions‑oriented mindset

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

When applying, use application code: CS

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!