Customer Service Agent

F9C7B7Be-0C0C-4E5B-89Fd-1B87E4941146; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading financial institution in Cape Town is seeking a full-time Customer Service Agent to assist customers with inquiries and resolve issues. The ideal candidate will have strong customer service skills, excellent communication abilities, and the ability to manage multiple tasks efficiently. Responsibilities include maintaining accurate records and providing professional responses to enhance customer satisfaction. This position offers an opportunity to contribute to an exceptional customer experience in a dynamic work environment.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience.
• Experience with Customer Support and Customer Service Representative functions.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and remain calm under pressure.
• Proficiency in using customer support software and tools.
• Problem-solving and conflict resolution skills.
• High school diploma or equivalent; additional training or certifications in customer service is an advantage.

Responsibilities

• Assist customers with inquiries and resolve issues.
• Deliver exceptional support to ensure customer satisfaction.
• Manage customer interactions through various channels.
• Maintain accurate records of customer interactions.
• Deliver prompt and professional responses to enhance customer experience.

Skills

Customer Service

Customer Satisfaction

Customer Experience

Communication Skills

Interpersonal Skills

Problem-Solving

Conflict Resolution

Education

High school diploma or equivalent

Tools

Customer support software

Job description

Company Description

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Role Description

This full‑time on‑site role, based in the City of Cape Town, is for a Customer Service Agent at OM Bank.

The role involves assisting customers with inquiries, resolving issues, and delivering exceptional support to ensure customer satisfaction.

The Customer Service Agent will manage customer interactions through various channels, maintain accurate records, and deliver prompt and professional responses to enhance the overall customer experience.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience
• Experience with Customer Support and Customer Service Representative functions
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks efficiently and remain calm under pressure
• Proficiency in using customer support software and tools
• Problem‑solving and conflict resolution skills
• High school diploma or equivalent; additional training or certifications in customer service is an advantage