Customer Service Advisor

Pepkor Lifestyle; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent retail company in KwaZulu-Natal is seeking a hard-working Customer Service Advisor to join its dynamic team. The role involves ensuring customer satisfaction, processing transactions accurately, and maintaining effective communication. Ideal candidates must have a Matric qualification, strong attention to detail, and proficiency in customer service in a retail environment. Knowledge of SAP and MS Office is advantageous. This is a great opportunity to grow in a fast-paced retail career.

Qualifications

• Matric is required for this position.
• Numeracy and computer literacy are essential.
• Attention to detail and effective interpersonal skills are needed.

Responsibilities

• Interact with customers in a central manner.
• Administer transactions accurately while achieving targets.
• Maintain up-to-date knowledge of products.

Skills

Customer service skills

Attention to detail

Interpersonal skills

Team work

Numeracy skills

Written communication skills

Telephone etiquette

Target driven

Education

Matric

Tools

SAP

MS Office (Word, Excel)

Job description

Introduction

We are looking for a hard-working and energetic Customer Service Advisor to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description

The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum requirements

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!