Customer Relationship Liaison

Daisy Business Solutions; Randburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A solutions provider in Randburg is seeking a Client Relationship Manager to develop and maintain strong relationships with clients, ensuring satisfaction and loyalty. Responsibilities include conducting business reviews, coordinating with internal departments, and developing sales strategies. Candidates must have a minimum Grade 12 qualification, a valid driver's license, and a reliable vehicle. This role offers opportunities for personal and professional growth within the company.

Qualifications

• Minimum Grade 12 Qualification.
• Valid Driver’s License and reliable vehicle.
• Cell phone required.

Responsibilities

• Develop new relationships with clients to expand the current client base.
• Conduct regular business reviews to evaluate client satisfaction.
• Collaborate closely with Sales Managers to support client needs.
• Monitor company performance against service level agreements.

Skills

Relationship management

Sales strategy development

Customer satisfaction

Communication

Client retention

Education

Grade 12 Qualification

Job description

Responsibilities

• Develop new relationships with clients to expand the current client / customer base
• Develop and maintain strong relationships with clients / customers to ensure satisfaction and loyalty.
• Conduct regular business reviews to evaluate client satisfaction with products and services.
• Identify and communicate sales opportunities within key accounts to the sales team.
• Keep clients informed about new product offerings and updates.
• Attend client meetings to strengthen relationships with existing accounts.Meet client relationship targets and KPIs as defined by the Head of Sales.
• Collaborate closely with Sales Managers and Sales Representatives to support client needs.
• Address and resolve client concerns promptly and effectively.
• Administer client satisfaction surveys and reviews to gather feedback.
• Monitor company performance against service level agreements and flag potential issues.
• Keep relevant managers informed about changes or developments within client accounts.
• Coordinate with internal departments to fulfil client requirements efficiently.
• Focus on client retention by proactively addressing their needs.
• Meet weekly appointment and sales gross profit (GP) targets.
• Contact potential clients to uncover opportunities.
• Must be able to present proposals to decision makers.
• Develop sales strategies to reach and exceed targets.
• Research organizations and individuals to find new opportunities.
• Increase the value of current customers while attracting new ones.
• Attend conferences, meetings and industry events.
• Develop quotes and proposals for clients.

Requirements

• Minimum Grade 12 Qualification
• Valid Driver’s License and reliable vehicl
• Cell phone

Recruitment shall be done in accordance with the company's Employment Equity Plan. People living with disabilities are encouraged to apply.