Customer Relations & Compliance Coordinator

Pernod Ricard USA; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading beverage company is seeking a Customer Relations & Compliance Coordinator in Cape Town. This role involves ensuring regulatory compliance and managing customer interactions, primarily through liaising with authorities like DAFF. Responsibilities include overseeing new product introductions, handling complaints, coordinating local reworks, and preparing compliance reports. The ideal candidate will possess strong regulatory expertise and excellent stakeholder management skills. The target hire date is February 1, 2026.

Responsibilities

• Liaise with DAFF, DARRLD, NRCS, and other authorities for compliance documentation.
• Manage label reviews, approvals, and import certificates.
• Monitor complaints daily and ensure resolution within SLA.
• Coordinate with teams for timely local reworks.
• Prepare compliance reports for sustainability.
• Deliver reports on NPIs and compliance trends.

Skills

Regulatory Expertise (DAFF, NRCS, CSRD frameworks)

Stakeholder Management & Communication

Analytical Skills & Attention to Detail

Problem-Solving & Adaptability

Integrity & Accountability

Job description

Job Purpose

The Customer Relations & Compliance Coordinator plays a critical role in ensuring regulatory compliance, managing customer interactions, and supporting operational excellence for Pernod Ricard South Africa. This position is central to maintaining smooth product introductions, adhering to local and international standards, and fostering strong relationships with regulatory bodies and internal stakeholders.

Key Responsibilities

Regulatory Compliance & Stakeholder Engagement

• Liaise with DAFF, DARRLD, NRCS, and other authorities for timely renewals and compliance documentation.
• Align processes with HQ and regional teams to meet global standards.

New Product Introductions (NPI)

• Manage label reviews, approvals, and import certificates through DAFF and online portals.
• Coordinate with HQ for technical specifications and compliance alignment.

Complaints Management

• Monitor complaints daily, retrieve samples, and ensure resolution within SLA (7 days or 20 days if samples are involved).

Local Reworks Management

• Coordinate with planning teams and 3PL partners for timely reworks and cost efficiency.

NRCS Compliance

• Maintain product lists for volumetric certification (E-mark) and manage audits and renewals.

CSRD Tracking & Reporting

• Monitor Corporate Sustainability Reporting Directive requirements and prepare compliance reports.

Reporting & Analysis

• Deliver weekly and monthly reports on NPIs, reworks, compliance, and complaint trends.

Key Stakeholders

• Internal: Technical & Operations Manager, Planning Team, HQ Compliance & Quality Teams, Regional Operations Teams.
• External: DAFF, DARRLD, NRCS, 3PL providers, Brand Companies.

Core Competencies

• Regulatory Expertise (DAFF, NRCS, CSRD frameworks)
• Stakeholder Management & Communication
• Analytical Skills & Attention to Detail
• Problem-Solving & Adaptability
• Integrity & Accountability

Measurable KPIs

• NPI Compliance: 100% of label approvals and import certificates within timelines.
• Regulatory Compliance: Zero missed deadlines for audits and renewals.
• Complaints Resolution: Acknowledge within 24 hours; resolve within SLA.
• Local Reworks: Complete projects within planned timelines and budget.
• CSRD Reporting: Submit quarterly reports with 100% accuracy and on time.
• Reporting Accuracy: Weekly and monthly reports delivered error-free.

Job Posting End Date

Target Hire Date

2026-02-01

Target End Date