Customer Framework Compliance Associate

Mimecast; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading technology firm in Johannesburg seeks a Customer Framework Compliance Associate to support sales by managing compliance inquiries. Responsibilities include responding to RFIs and RFPs, coordinating quality checks, and reviewing Restricted Party Screening alerts. Candidates should possess a degree or equivalent experience, with 1-2 years in compliance management. Strong communication and analytical skills are a must, along with knowledge of IT and industry regulations.

Qualifications

• 1-2 years experience in Tender / RFP / RFI / security questionnaire management
• High level of knowledge of general IT, Networking, and Information Security
• Robust knowledge of industry certifications and regulations (SOC 2, ISO, GDPR)

Responsibilities

• Support sales team by responding to RFIs, RFPs, and security questionnaires
• Coordinate quality control checks and updates on response library
• Review Restricted Party Screening alerts

Skills

Written and verbal communication skills

Attention to detail

Analytical skills

Multitasking

IT knowledge

Education

Degree or equivalent experience

Tools

Microsoft Office

Salesforce

Job description

Job title : Customer Framework Compliance Associate

Job Location : Gauteng, Johannesburg Deadline : August 29, 2025 Quick Recommended Links

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Customer Framework Compliance Associate, GCO

The Mimecast Governance and Certification Office (GCO) is looking for a Customer Framework Compliance Associate to aid in the trust and assurance conversation during the sales process. This is a 12-month role based in RSA.

In this role you will be helping to support Mimecast’s sales team by responding to requests and questionnaires of all sizes, with a primary focus on large, enterprise customers.

The successful candidate will have experience working at a software company and responding to Tenders, RFPs, RFIs, and security questionnaires.

The Customer Framework Compliance Associate will work with Sales in the review of Restricted Party Screening (RPS) alerts.

The individual will consult with subject matter experts and the GCO team to compile responses to customer enquiries and support employees at all levels.

The Customer Framework Compliance area is a fast paced and highly demanding environment.

Candidates must be proactive and capable of multi-tasking under pressure with limited oversight from management. The ability to be resourceful and learn on the job is essential.

What You’ll Do :

Work as a first point of contact with Go-to-Market, Legal and GCO itself to provide accurate updates to all requests.

Respond to customer RFIs, RFPs and security questionnaires within the specified SLAs.

Coordinate recurring quality control checks and updates on RFP / RFI response library and other repositories often used in response development.

Manage timescales, expectations, and interpersonal relationships.

Work effectively with internal subject matter experts to develop consistent, compelling responses to satisfy proposal requirements.

Review Restricted Party Screening alerts and escalate as necessary.

Support the delivery of GCO objectives.

Review, register and allocate requests from the GTM team.

Engaging in various projects to enhance professional development.

What You’ll Bring :

A degree or equivalent experience is required.

1-2 years experience in Tender / RFP / RFI / security questionnaire management in a technology environment or for a software company.

High level of knowledge of general IT, Networking, and Information Security.

Robust knowledge of industry certifications and regulations (SOC 2, ISO, GDPR, etc.)

Demonstrates outstanding written and verbal communication skills, effectively engaging with employees at all levels across the global organization.

Exceptional attention to detail and analytical skills.

Skilled in prioritizing workloads and working independently, while also excelling in a collaborative team environment.

Capable of multitasking and working under pressure to meet deadlines.

Basic knowledge of Microsoft Office and, optionally, Salesforce.

Flexibility to shift working hours on occasion to support North America Sales Team as needed. (Estimate 20% of workdays will start and end 2-3 hours later than normal 9-6 workday).

Due to the remote nature of these hours, a consistently stable internet connection is required.

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