Customer Experience (CX) Product Manager, Sub-Saharan Africa Product

Amazon Jobs; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology company in Cape Town is seeking a Customer Experience Product Manager to drive product strategy and improvement. The successful candidate will have over 3 years of product management experience and will work closely with engineering and design teams to enhance customer-focused products. This role requires strong data analysis skills and the ability to communicate effectively across departments, making it a key position in a fast-paced environment. Join a diverse team committed to innovation and customer satisfaction.

Qualifications

• 3+ years of product management experience.
• Experience managing technical products or online services.
• Experience in project management with cross-functional teams.

Responsibilities

• Own the product roadmap for customer experience products/features.
• Identify customer pain points through data analysis.
• Define product requirements and success metrics.
• Collaborate with teams to build and launch features.
• Analyze product performance and iterate based on customer feedback.

Skills

Product management

Data analysis

Cross-functional team leadership

Communication

SQL

VBA

Job description

Are you looking for a new challenge in a fast‑paced, innovative company? Amazon's South Africa team is seeking a Customer Experience Product Manager to join our team!

In this role, you will drive the strategy, development, and launch of customer‑focused products and features that improve the Amazon experience. Working closely with engineering, design, operations, and business teams, you'll manage product development of key features in our roadmap, drive critical business metrics, and define requirements for innovative technologies that delight our customers.

We are looking for a dynamic and talented Product Manager to partner with a creative group that sets a high bar for innovation and success in a fast‑paced and changing environment.

As a successful candidate, you will have experience managing complex businesses, solving technical challenges, and influencing key partner teams to drive initiatives to completion. You have a strong bias toward data‑driven decision making and an innate ability to understand how metrics relate to business problems and to each other. You are a product leader who can communicate priorities and work effectively with stakeholders across engineering, logistics, product management, legal, finance, and core retail businesses. You should be comfortable with a high degree of ambiguity, be able to work across a wide cross‑section of stakeholders, and relish the idea of solving challenging problems. You will tackle novel situations every day and, given the size of this initiative,’ll have the opportunity to work with Amazon teams around the globe.

Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant‑Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat‑[e-mail]. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1.

Key job responsibilities

• Own the product roadmap for customer experience products/features
• Identify customer pain points and opportunities through data analysis and customer research
• Define product requirements and success metrics
• Collaborate with engineering, design, and business teams to build and launch features
• Analyze product performance and iterate based on customer feedback and metrics
• Present product strategies and results to senior leadership
• Prioritize features and capabilities based on business impact and customer value
• Manage product development through the entire lifecycle

About the team

The Customer Experience team at Amazon focuses on creating seamless, intuitive, and delightful experiences for customers across all touchpoints. We work to understand customer needs deeply and build innovative solutions that raise the bar on customer experience. Our team operates with a bias for action, makes data‑driven decisions, and maintains a relentless focus on customer satisfaction.

• 3+ years of product management experience
• Experience managing technical products or online services
• Experience in product, program, or project management in leading cross‑functional teams in delivery of major new products or services
• Knowledge of SQL and VBA at an advanced level
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Amazon is an equal‑opportunity employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups that may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.