Customer Engagement Director, Fintech - Johannesburg

JB Hired; Johannesburg; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A fintech company in Johannesburg is seeking an experienced Customer Engagement Director. This role involves managing and developing profitable client relationships, implementing sales strategies, and leading a team in the Fintech sector. The ideal candidate has over 7 years of relevant experience, strong analytical skills, and a proven ability to enhance customer engagement. Competitive remuneration and perks are offered.

Benefits

Competitive remuneration package

An extra day off on your birthday

Performance-based bonus scheme

Comprehensive private healthcare insurance

Access to online training platforms

Qualifications

• Minimum of 7 years experience in Mobile Financial Services, Consumer/SMME lending, or Fintech.
• Solid exposure in the South East African market.
• Proven ability to drive positive customer experiences.

Responsibilities

• Ensure accurate business performance reporting and KPIs.
• Manage Account managers and ensure tasks are completed.
• Implement strategies to increase customer base and drive sales.

Skills

Team management

Relationship management

Analytical skills

Communication skills

Customer experience management

Commercial awareness

Education

Degree in Engineering, Marketing, Business, or related discipline

Tools

Microsoft Excel

CRM systems

Job description

Customer Engagement Director, Fintech - Johannesburg

Job Openings Customer Engagement Director, Fintech - Johannesburg

About the job Customer Engagement Director, Fintech - Johannesburg

Our Client is a fully-integrated B2B2X financial technology platform covering scoring, financial decisions, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making, and driving a superior business model & strong customer experience with a presence in 30 Countries anchored by 7 Regional Offices.

We are seeking enthusiastic professionals, with energy, who are results driven and have a can-do attitude, and who want to be part of a team of like-minded individuals who are delivering solutions in an innovative and exciting environment. As a member of the Customer Engagement team, your primary objective is managing and developing new profitable client relationships within the Fintech Industry. You will be responsible for growing and expanding Optasia's presence in the Fintech market.

What you will do

Account Team Management

• Ensure accurate business performance reporting, data quality, and KPIs on a daily weekly and monthly basis.
• Manage Account managers on a daily basis and ensure they got their tasks done
• Implement strategies and targeted actions that increase customer base, drive sales and business KPIs
• Monitor and improve Customer Engagement
• Supervise, train, and coach the local key account managers
• Monitor all Accounts marketing campaigns and ensure they are executed
• Ensure Business targets are met, and revenues are optimized to meet company targets
• Ensure Optimal cash flow and invoices and collections are done on time
• Manage Client relationship
• Manage senior account relationships
• Travel and meet senior account stakeholders from time to time
• Ensure all client relationship is at the optimal levels and manage the account manager accordingly
• Build, Analyze, and share market and customer reports
• Support and enhance a Company's Customer-centric culture at the regional level
• Share customer knowledge and insights through an effective information flow

What you will bring

• Minimum of 7 years experience in Mobile Financial Services, Consumer/SMME lending, Fintech Companies, Telecommunications, and/or new Fintech client origination experience.
• Solid exposure in the South East African market.
• Strong team management skills
• Experience handling relationships with multicultural partners in multiple regions
• Degree holder in Engineering, Marketing, Business, or related discipline preferable
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Dynamic, passion for the Fintech industry and knowledge of the market/competitors
• Commercial awareness and strong business acumen
• Strong analytical and numerical skills
• Strong verbal and written communication skills and excellent organizational skills
• Proficiency with Microsoft Office, in particular, Excel and CRM systems
• Fluency in English

Why you should apply

What we offer:
Competitive remuneration package
An extra day off on your birthday
Performance-based bonus scheme
️ Comprehensive private healthcare insurance
All the tech gear you need to work smart

Perks:
Be a part of a multicultural working environment
Meet a very unique and promising business and industry
Gain insights for tomorrow's markets foreground
A solid career path within our working family is ready for you
Continuous training and access to online training platforms