Customer Care Specialist

Advanced Call Center Technologies; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service company in Johannesburg is seeking a Call Center Representative. The role involves assisting customers with various inquiries, utilizing strong communication and problem-solving skills. Candidates should have a High School Diploma or GED, with a preference for previous call center experience. Essential duties include managing customer interactions, ensuring satisfaction, and handling multiple tasks efficiently. This position offers an opportunity for growth in a dynamic environment.

Qualifications

• Must have strong attention to detail and basic computer skills.
• Previous experience in a call center is preferred.

Responsibilities

• Handle inbound calls for billing inquiries and customer assistance.
• Respond to customer requests and feedback effectively.
• Maintain confidentiality and professionalism during customer interactions.

Skills

Excellent communication skills

Problem-solving skills

Negotiation skills

Attention to detail

Education

High School Diploma or GED

Tools

Computer navigation skills

Job description

A customer service company in Johannesburg is seeking a Call Center Representative. The role involves assisting customers with various inquiries, utilizing strong communication and problem-solving skills. Candidates should have a High School Diploma or GED, with a preference for previous call center experience. Essential duties include managing customer interactions, ensuring satisfaction, and handling multiple tasks efficiently. This position offers an opportunity for growth in a dynamic environment.