Customer Care Agent – Inbound & Outbound Sales

Mass Markets; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A Business Process Outsourcing leader in Cape Town is seeking call center agents to support various customer service and sales projects. Responsibilities include managing inbound and outbound communications, ensuring excellent customer experiences, and documenting customer interactions. Ideal candidates are motivated with strong communication skills and a customer-oriented mindset. The role offers growth opportunities, including training and advancement to supervisory positions. Join a dynamic team focused on delivering outstanding service!

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Qualifications

• Highly motivated and dedicated individuals encouraged to apply.
• The ideal candidates should possess strong customer service skills.
• Must be reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound calls for customer inquiries and sales.
• Resolve support issues and ensure a best-in-class customer experience.
• Document and process customer claims accurately.

Skills

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Basic knowledge of Microsoft Office Suite

Customer service orientation

Ability to multi-task and self-manage

Education

National Senior Certificate (NSC) or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

A Business Process Outsourcing leader in Cape Town is seeking call center agents to support various customer service and sales projects. Responsibilities include managing inbound and outbound communications, ensuring excellent customer experiences, and documenting customer interactions. Ideal candidates are motivated with strong communication skills and a customer-oriented mindset. The role offers growth opportunities, including training and advancement to supervisory positions. Join a dynamic team focused on delivering outstanding service!