CRM Customer Relations Manager Panel Shop

Hedz Recruitment Specialists; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable panel shop in Johannesburg is seeking a dynamic Customer Relations Manager (CRM) to enhance customer experience. Ideal candidates will have 5 to 10 years of experience in a panel shop environment, strong customer service skills, and the ability to maintain high customer satisfaction scores. This is a full-time role offering a monthly salary of between R35,000 and R40,000, with responsibilities including overseeing service advisors and handling customer complaints swiftly.

Qualifications

• 5 to 10 years of experience in a panel shop environment is essential.
• Strong working knowledge of TMS, Audawatch, and insurance portals.
• Proven ability to maintain CSI scores above 95%.

Responsibilities

• Handle customer complaints and ensure swift resolutions.
• Oversee service advisors and maintain high customer satisfaction.
• Generate and interpret reports for performance tracking.

Skills

Customer service skills

Leadership

Organizational skills

Communication skills

Tools

TMS

Audawatch

Insurance portals

Job description

CRM Customer Relations Manager - Panel Shop

About the job CRM Customer Relations Manager - Panel Shop

Customer Relations Manager Job Panel Shop | Johannesburg, Gauteng

A reputable and busy panel shop based in Johannesburg is looking for a dynamic Customer Relations Manager (CRM) to join their team. This vacancy is ideal for someone with strong customer service skills and proven experience in the panel shop environment.

Location: Johannesburg, Gauteng

Salary: R35 000 R40 000 per month

Requirements:

• 5 to 10 years of experience in a panel shop environment is essential
• Strong working knowledge of TMS, Audawatch, and insurance portals
• Skilled in handling customer complaints and ensuring swift resolutions
• Proven ability to maintain CSI scores above 95%
• Ability to generate and interpret reports
• Experience overseeing service advisors
• Excellent communication, leadership, and organizational skills

To apply, please send your CV to [e-mail] with the subject line: CRM Job Johannesburg