Creative Learning & Development Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading E-commerce assistant provider in East London seeks a Creative Learning & Development Specialist to design and deliver essential training programs. This full-time role involves owning the curriculum to ensure virtual assistants excel in Social Media, Email Marketing, and Graphic Design. The company offers competitive salaries, comprehensive health coverage, and opportunities for professional development in a permanent remote setup.

Benefits

Competitive salary with performance bonuses

Comprehensive health coverage

Generous Paid Time Off

Remote work setup

Budget for professional development

Clear career progression track

Qualifications

• 2+ years of formal experience in Learning & Development, instructional design, or corporate training.
• Proven experience in Social Media Management, Email Marketing, and/or Graphic Design.
• Strong virtual presentation and communication skills.

Responsibilities

• Design and update training materials for creative skills.
• Build and facilitate hands-on workshops.
• Lead onboarding and assessment for new hires.
• Conduct coaching sessions to improve performance.
• Collaborate with operations to enhance service delivery.

Skills

Creative Marketing

Instructional Design

Social Media Management

Email Marketing

Graphic Design

Communication

Education

2+ years in Learning & Development

Tools

Canva

Meta Business Suite

Klaviyo

Buffer

Google Workspace

Job description

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Ignite the Next Generation of E-commerce Creative Talent

Are you a passionate expert in creative marketing and a gifted educator? TalentPop is the recognized leader in providing high-performance virtual assistance to the world's fastest-growing E-commerce brands. We are seeking a Creative Learning & Development Specialist to design, manage, and deliver the essential training programs that transform great remote talent into best-in‑class creative Virtual Assistants (VAs).

This role is for the builder, the coach, and the creative strategist. You won't just facilitate existing modules—you will own the curriculum for creative excellence, ensuring our VAs are client‑ready masters of Social Media, Email Marketing, and Graphic Design.

Your Strategic Impact: Curriculum Ownership and Delivery

You will be the architect of our creative training pipeline, directly influencing the quality and scalability of our talent pool.

• Instructional Design & Strategy: Conceptualize, design, and continuously update all training materials (modules, decks, videos, resource libraries) focused on high‑demand creative skills to reflect current industry trends and client needs.
• Skill Mastery Programs: Build and facilitate advanced, hands‑on workshops in key marketing disciplines, including Social Media Management, Email Marketing, and Graphic Design.
• Virtual Onboarding & Assessment: Lead the training and evaluation for all new creative hires, ensuring 100% preparedness for client‑facing tasks and setting the benchmark for quality performance.
• Performance Coaching: Conduct targeted 1:1 and group coaching sessions to diagnose performance gaps and mentor existing VAs toward specialization and advanced skill achievement.
• Cross‑Functional Collaboration: Partner directly with the Operations and Client Success Teams to identify and close critical skills gaps that impact service delivery and client satisfaction.

What You Bring: The Expert Combination

We are seeking a rare blend of creative practitioner and professional trainer, ideally with BPO or remote experience.

• Training Expertise: 2+ years of formal experience in Learning & Development, instructional design, or corporate training delivery.
• Creative Proficiency: Proven hands‑on experience in Social Media Management, Email Marketing, and/or Graphic Design—you must be able to teach and troubleshoot these skills effectively.
• Tool Mastery: Deep familiarity with the software VAs rely on (e.g., Canva, Meta Business Suite, Klaviyo, Buffer, Google Workspace).
• Communication: Exceptional virtual presentation and facilitation skills; ability to simplify complex technical/creative concepts into clear, actionable learning paths.
• VA/Remote Context: Previous experience as a Virtual Assistant, freelancer, or training talent in a remote/BPO environment is highly desirable.

Our Commitment to You: Perks & Growth

We invest in the people who build our talent. As a remote specialist, you will receive:

• Competitive salary with annual performance bonuses.
• Comprehensive health coverage (HMO or monthly stipend).
• Generous Paid Time Off (PTO) package.
• Permanent remote work setup.
• Budget and resources for continuous professional development and certifications.
• A clear career track to management roles within our L&D department.

Technical Readiness

A professional, reliable home office setup is required, including a stable, wired internet connection (20 Mbps minimum) and a dedicated workspace.

If you are ready to design the curriculum and develop the talent that powers the next wave of E-commerce success, apply to join our L&D team today!

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Human Resources

Industries

IT Services and IT Consulting

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