Core Sales Agent

GBS; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sales company in KwaZulu-Natal is seeking an Outbound Sales Agent to maximize conversions from leads through proactive communication. The ideal candidate will have a Matric certificate and at least one year of outbound sales experience, with a strong understanding of short-term insurance products and excellent negotiation skills. Responsibilities include making outbound calls, adhering to scripts, and achieving sales targets while maintaining a positive customer relationship. This role offers an opportunity to work independently and as part of a team.

Qualifications

• Minimum 1 Year outbound sales experience, with 6 months in consecutive selling of STI.
• Clear credit and Criminal Record.
• RE5 and FAIS preferred / Clear Dofa.
• Proven track record of meeting or exceeding sales targets.

Responsibilities

• Make outbound calls to customers to interact, identify needs, and promote product/service.
• Adhere to scripts and maintain product knowledge.
• Build positive work relationship with customers.
• Ensure daily shift call quotas are met.
• Maintain quality and compliance by adhering to standards.

Skills

Excellent verbal communication and listening skills

Persuasive negotiation and objection-handling skills

Strong attention to detail and accuracy

Customer-focused and ethical results driven

Strong understanding of short-term insurance products

Computer literacy

Ability to work under pressure and meet deadlines

Professional and well-spoken telephone etiquette

Ability to work independently and within a team

Resilient and self-motivated

Education

Matric certificate

Job description

Purpose of Position

To maximize conversion from leads provided via Outbound Calls, by identifying customer needs and promoting the brand and products.

Responsibilities and Duties

• Make outbound calls to customers to interact with them, identify needs and promote the product/service.
• Script adherence.
• Maintain a high degree of product knowledge.
• Build positive work relationship with customers to enhance the image and public perception of the company.
• Time Management.
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament.
• Ensure daily shift call quotas and set targets are achieved.
• Maintaining and improving quality and compliance by adhering to the standards and guidelines.

Minimum Requirements and Qualifications

• Matric – certificate must be presented for validation.
• Minimum 1 Year outbound sales experience, of which 6 months should be consecutive selling of STI.
• Clear credit and Criminal Record.
• RE5 and FAIS preferred / Clear Dofa.
• Proven track record of meeting or exceeding sales targets.

Skills and Competencies

• Strong understanding of short-term insurance products.
• Knowledge of FAIS, TCF, and compliance requirements.
• Excellent verbal communication and listening skills.
• Persuasive negotiation and objection-handling skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Computer literacy.
• Customer-focused and ethical results‑driven.
• Resilient and self‑motivated.
• High level of integrity.
• Ability to work independently and within a team.
• Professional and well‑spoken telephone etiquette.