COO, Insurance Operations & Customer Experience

The Levelup; Johannesburg; On-site; ZAR 1 200 000 - 1 600 000; Full time

Job summary

A leading insurance firm in Johannesburg seeks a Chief Operating Officer to drive operational efficiency and enhance customer satisfaction. The ideal candidate will possess extensive experience in insurance operations, excellent leadership skills, and a strategic approach to problem-solving. Responsibilities include overseeing post-sales operations, leading a team, and ensuring compliance with industry regulations, contributing to the firm's success in achieving customer outcomes.

Qualifications

• 8-10 years experience in insurance operations, at least 5 years in a managerial role.
• In-depth knowledge of post-sales processes, including customer service and claims management.
• Strong understanding of regulatory requirements in the insurance industry.

Responsibilities

• Design and execute customer support strategy.
• Lead and mentor a team of managers and professionals.
• Monitor and analyze key performance metrics.

Skills

Leadership

Communication

Problem-solving

Customer-centric approach

Analytical skills

Education

Qualified Chartered Accountant (CA) or Actuary

Advanced degree (MBA or equivalent)

Tools

CRM tools

Job description

A leading insurance firm in Johannesburg seeks a Chief Operating Officer to drive operational efficiency and enhance customer satisfaction. The ideal candidate will possess extensive experience in insurance operations, excellent leadership skills, and a strategic approach to problem-solving. Responsibilities include overseeing post-sales operations, leading a team, and ensuring compliance with industry regulations, contributing to the firm's success in achieving customer outcomes.