Content Operations Technical Lead

Lexisnexis Risk Solutions; Johannesburg; On-site; ZAR 360 000 - 480 000; Full time

Job summary

A leading legal information provider in Johannesburg is seeking a Content Operations Technical Lead to support Canadian online content production. The ideal candidate will have 2-4 years of experience in content production and be proficient in Python and XML. Responsibilities include building sources for content, troubleshooting online conversion issues, and executing user acceptance tests. Benefits include a healthy work/life balance and wellbeing initiatives.

Benefits

Wellbeing initiatives

Shared parental leave

Study assistance

Qualifications

• 2-4 years in online content production, preferably in legal or financial domains.
• Experience with XML, XSD, and markup troubleshooting.
• Strong documentation skills and detail-oriented.

Responsibilities

• Build and maintain sources for online content.
• Perform troubleshooting for conversion issues.
• Execute user acceptance testing for new features.

Skills

Content production

Conversion troubleshooting

Python

XML

Stakeholder management

Documentation skills

Job description

About the Team

LexisNexis Legal & Professional serves customers in more than countries with 11, employees worldwide. It is part of a global provider of information-based analytics and decision tools for professional and business customers.

Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About the Role

LexisNexis Canada is seeking a hands‑on Content Operations Technical Lead to support Canadian online content production.

You will build and maintain new/replacement sources, perform user acceptance testing for new features and product launches, monitor data flows from editorial to online, and resolve markup/conversion issues for online titles.

You will also automate workflows to streamline editorial work and help evolve our conversion specifications, markup manuals, and data standards.

Responsibilities

• Build and maintain new and replacement sources for all Canadian content types; perform online conversion troubleshooting end‑to‑end.
• Analyze input data (XML/HTML/Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.
• Resolve XML markup issues for online analytical titles; engage and collaborate as needed.
• Execute user acceptance test plans/cases for new features and products; verify functional and non‑functional requirements.
• Track defects (Azure DevOps), partner with Engineers/QA/Product to triage and validate fixes; reduce defect escape rate to production.
• Maintain QA checklists, business rules, and acceptance criteria for Canadian content.
• Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors.
• Coordinate with editorial, product owners to minimize time‑to‑resolution; document root cause analysis and preventive actions.
• Address customer concerns by prioritizing issues, investigating complaints, and resolving problems.
• Participate in special projects that require data‑based solutions supporting new product features and online functionality.

Qualifications

• 2‑4 years in online content production, conversion, or digital publishing (legal / tax / financial content preferred) in French and English.
• Experience with Python, XML, XSD, and markup troubleshooting, and familiarity with of XSLT and XPath.
• Experience monitoring content data flows and resolving conversion/online issues in production.
• Systems thinking & troubleshooting – diagnosis across content, conversion, and platform layers.
• Detail orientation & quality – precision in markup, metadata, and specs.
• Collaboration & stakeholder management – clear communication under pressure.
• Learning agility – adapts quickly to new tools, builds pipelines, and product requirements.
• Documentation & standards – codifies best practices; establishes a backup process.
• Strong documentation skills (conversion specs, markup manuals, standards) and quality mindset.
• Excellent cross‑functional communication; able to partner with editorial, product, IT, and vendors.

Benefits & Working Environment

We promote a healthy work‑/life balance across the organization.

With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long‑term goals.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world.

As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

Equal Opportunity & Accessibility

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact .

We are committed to providing a fair and accessible hiring process.