Content Operations Technical Lead

Mygwork - Lgbtq+ Business Community; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A global provider of legal information is seeking a Content Operations Technical Lead to support online content production. Responsibilities include building sources, performing testing, analyzing data for accuracy, and resolving issues. Candidates should have 2-4 years in content production, experience with XML and Python, and strong collaboration skills. The role is full-time, mid-senior level, requiring attention to detail and excellent documentation capabilities.

Qualifications

• 2-4 years in online content production, conversion, or digital publishing.
• Experience in legal, tax, or financial content.
• Strong documentation skills and quality focus.

Responsibilities

• Build and maintain new sources for Canadian content types.
• Analyze input data for proper conversion handling.
• Execute user acceptance test plans and cases.
• Track defects and partner with Engineers and QA.
• Monitor data pipelines and diagnose errors.

Skills

Python

XML troubleshooting

XSLT

XPath

Data analysis

Collaboration

Documentation

Job description

Content Operations Technical Lead– myGwork – LGBTQ+ Business Community (LexisNexis Legal & Professional)

LexisNexis Legal & Professional, part of RELX, is a global provider of information-based analytics and decision tools for professional and business customers.

With more than 11, employees worldwide, the company is a leader in deploying AI and advanced technologies to improve productivity and transform legal practice.

About The Role

LexisNexis Canada seeks a hands-on Content Operations Technical Lead to support Canadian online content production.

The role includes building and maintaining new / replacement sources, performing user acceptance testing for new features and product launches, monitoring data flows from editorial to online, and resolving markup / conversion issues for online titles.

Automation of workflows will also be key.

Responsibilities

Build and maintain new and replacement sources for all Canadian content types; perform online conversion troubleshooting end-to-end.

Analyze input data (XML / HTML / Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.

Resolve XML markup issues for online analytical titles; coordinate and collaborate with stakeholders as needed.

Execute user acceptance test plans and cases for new features and products; verify functional and non-functional requirements.

Track defects (Azure DevOps), partner with Engineers, QA, and Product to triage and validate fixes; reduce defect escape rate to production.

Maintain QA checklists, business rules, and acceptance criteria for Canadian content.

Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors.

Coordinate with editorial, product owners to minimize time-to-resolution; document root cause analysis and preventive actions.

Address customer concerns by prioritizing issues, investigating complaints, and resolving problems.

Participate in special projects requiring data-based solutions to support new product features and online functionality.

Qualifications

2-4 years in online content production, conversion, or digital publishing (legal, tax, or financial content preferred) in French and English.

Experience with Python.

Demonstrated experience with XML, XSD, and markup troubleshooting, as well as familiarity with XSLT and XPath.

Experience monitoring content data flows and resolving conversion / online issues in production.

Systems thinking and troubleshooting – diagnose across content, conversion, and platform layers.

Detail orientation and quality focus – precision in markup, metadata, and specifications.

Collaboration and stakeholder management – clear communication under pressure.

Learning agility – adapts quickly to new tools, builds pipelines, and meets product requirements.

Documentation and standards – codifies best practices; establishes backup processes.

Strong documentation skills (conversion specs, markup manuals, standards) and a quality mindset.

Excellent cross‑functional communication – partners with editorial, product, IT, and vendors.

Senioriy Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

EEO Statement

We are an equal‑opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or by contacting

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