Contact Centre Operator

NSW Health; Newcastle; On-site; ZAR 744 000 - 769 000; Part time

Job summary

A health service provider in South Africa is seeking a part-time Admin Officer to manage high volumes of inbound calls related to dental care. This role involves using a telephone triage tool, placing patients on waiting lists, and performing administrative tasks as needed. Candidates should have experience in a busy call centre and demonstrate strong communication skills with a commitment to customer service. The position offers flexible work hours and various employee benefits.

Benefits

Monthly Allocated Day Off (ADO)

Flexible work hours

4 weeks annual leave

Paid parental leave

Salary packaging options

Discounted gym memberships

Employee Assistance Program

Qualifications

• Experience in a high-volume inbound call centre or a busy medical/dental reception environment.
• Strong skills in Microsoft Outlook, Windows file management and navigating electronic booking systems.
• Ability to handle difficult callers and follow policies professionally.

Responsibilities

• Take high volume of inbound calls to determine patient priority for services.
• Place patients on waiting lists using electronic appointment book.
• Carry out administrative functions when required.

Skills

Experience in a high-volume inbound call centre

Strong skills in Microsoft Outlook

Time management and organization under pressure

Ability to handle difficult callers

Confidential handling of sensitive information

Job description

Employment Information

Employment Type: Permanent Part Time

Position Classification: Admin Off Level 2

Remuneration: $66,608.03 – $68,817.27 (12.5% Super Salary Packaging)

Hours Per Week: 8

Requisition ID: REQ625627

Applications Close: Thursday 15 January 2026

About the Opportunity

Contact Centre operators take a high volume of inbound calls for requests for dental care from eligible patients using a telephone triage tool to determine their priority for services. They also use an electronic appointment book to place patients on waiting lists and answer general dental needs, being confident in moving through different applications on a computer when on a call. During call down time operators may be asked to carry out other administrative functions under the direction of a supervisor.

About You

The successful applicant will need to demonstrate a caring and empathetic oral communication style with callers. You will need to be able to handle difficult callers and follow policy to answer enquiries in a professional manner.

Qualifications

• Experience in a high-volume inbound call centre or a busy medical/dental reception environment.
• Confidence using multiple computer applications at once while maintaining rapport on the phone.
• Strong skills in Microsoft Outlook, Windows file management and navigating electronic booking systems.
• Accurate following of policies, procedures and triage guidelines to ensure safe and consistent service delivery.
• A reliable team player with a positive attitude and a strong commitment to customer service.
• Excellent time management, organisation under pressure and quick adaptation to new systems or workflow changes.
• Confidential handling of sensitive information and communication with cultural awareness and respect.
• Openness to feedback, eagerness to learn and comfort working in a structured supportive environment.

Training and Support

Corporate orientation will be carried out during shifts and site orientation on the first day. One‑on‑one training over several weeks and daily mentoring will support operators until they can confidently work independently. After this period operators can approach a shift supervisor any time during shifts for support or advice in call management.

Why Join HNELHD

You’ll be part of a forward‑thinking organisation committed to patient safety, professional development and innovative service improvement. This is an opportunity to meaningfully influence the capability of clinicians and improve patient care across a large and diverse health district.

What We Offer

• Monthly Allocated Day Off (ADO) for full‑time employees.
• Flexible work hours.
• 4 weeks annual leave (pro‑rata for part‑time).
• Paid parental leave (for eligible employees).
• Salary packaging up to $11,600, novated leasing options.
• Fitness Passport discounted gym memberships for you and your family.
• Employee Assistance Program (EAP) for staff and their families.

Additional Information

Applicants will be assessed against essential requirements and selection criteria contained within the position description. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024015: Occupational Assessment Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Eligibility: Must be an Australian Citizen, permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport. Temporary visa holders may be considered only if no suitable local candidate is identified and in line with visa conditions and expiry.