Complaints Case Officer - New Unit | Fast-Paced Impact

Office of the Pension Funds Adjudicator; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A regulatory authority in Gauteng is seeking a results-driven candidate for an administrative role. The successful applicant will assist complainants, manage documentation, and ensure resolution of complaints while communicating professionally. An LLB degree and experience in administration or an ombud office are essential, with additional preference for candidates with previous financial sector experience. Applications close on 3 February 2026.

Qualifications

• 3 years’ experience in administrative function or 12 months in an ombud office.
• Previous work experience in the financial sector is an added advantage.

Responsibilities

• Identify and correctly record parties to a complaint.
• Assist new complainants with lodging complaints.
• Provide guidance and support via phone and correspondence.
• Draft various legal correspondence and manage documentation.
• Check data accuracy on the case management system.

Skills

Computer Literacy (MS Word, Excel, MS Outlook)

Strong communication and interpersonal skills

Good writing skills

Self‑motivated

Attention to detail

Customer‑focused approach

Research and analytical skills

Education

LLB degree

Certificate in Pension Funds law

Job description

A regulatory authority in Gauteng is seeking a results-driven candidate for an administrative role. The successful applicant will assist complainants, manage documentation, and ensure resolution of complaints while communicating professionally. An LLB degree and experience in administration or an ombud office are essential, with additional preference for candidates with previous financial sector experience. Applications close on 3 February 2026.