Clinical Supervisor

Crisis Connections; Rustenburg; On-site; ZAR 1 381 000 - 1 511 000; Full time

Job summary

A community support organization in South Africa seeks a Clinical Supervisor to oversee operations and ensure effective training of staff. The role involves managing quality assurance, providing support during crisis situations, and maintaining excellent communication with community partners. Candidates should possess a Master's degree in psychology or counseling, along with proven skills in program management. This full-time position offers competitive pay and benefits, promoting a balanced work-life and ample growth opportunities.

Benefits

Excellent medical, dental, and vision coverage

Generous Paid Time Off & 12 Paid Holidays

Flexible Schedules

Qualifications

• Master's degree required; strong background in program management.
• Two years of experience working with individuals in crisis preferred.
• Excellent verbal, written, and typing skills a must.

Responsibilities

• Train staff in call handling and relevant policies.
• Oversee daily operations of the crisis phone room.
• Ensure 24/7 phone coverage by engaging with scheduling teams.

Skills

Program management

Quality assurance monitoring

Communication skills

Flexibility

Training skills

Education

Master’s degree in psychology/counseling or social work

Mental Health Professional certification

Tools

CareLogic database

ECLS

Job description

Overview

Position Title: Clinical Supervisor
Reports to: Director of Clinical Services
Type: Full-Time, Non-Exempt. Graveyard Shift
Location: Onsite in Seattle, WA

Pay rate: $86,000 - $94,000 per year.

Schedule: Sunday-Thursday 4pm-12am; Friday-Tuesday 4pm-12am; Sunday-Thursday 12am-8am (GY schedule)

Union Representation: Non-Union Role

Program Summary: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

Position Summary

We are looking for a supervisor with a proven set of skills in program management, including quality assurance monitoring, and reporting. The supervisor is responsible for training, supervising and mentoring professional and paraprofessional staff. The supervisor is responsible for communicating the mission of our work and incorporating the principles of recovery into training of staff. It is important that the Supervisor has excellent communication and training skills. This position would work closely with the Clinical Director of Crisis Services.

The Supervisor needs to understand the nature of 24-hour work and be flexible to support staffing during evenings, nights, and weekends. The Supervisor is responsible for daily operations of the crisis phone room on Swing shift and is a key contact with our community partners.

Job Duties

• Provides training in call handling skills and relevant policies and procedures.
• Assists Phone Workers in adhering to staff and volunteer requirements.
• Engage with the scheduling team to assure 24/7 phone coverage and providing back up support as needed.
• Tracking and response to community complaints to engage team in further development.
• Tracking of monthly call and web data as well as status and volunteer work performance reports.
• Shares in the networking with behavioral health providers statewide.

Service Delivery

• Demonstrates knowledge of Washington State resources for substance abuse, problem gambling and mental health.
• Demonstrates knowledge of Crisis Connections resources, including competent use of CareLogic database, competent use of ECLS, and competent use of non-computerized information. Able to guide, assist and problem solve use of these programs.
• Demonstrates knowledge of phone room protocol and procedure.
• Provides adequate consultation to professionals and non-professionals.
• Maintains appropriate professionalism in dealing with volunteers, consumers, and professionals.
• Ensures follow up calls are being returned in a timely manner.
• Makes appropriate use of Director.
• Participates in PW training and other non-phone room responsibilities as assigned.

Professional Development

• Participates in program meetings and planning.
• Crisis Connections is a growing agency. This position would be called upon to facilitate the implication of additional contracts as they arise.

Quantity & Quality of Work / Work Habits

• Arrives at work on time and maintains regular attendance; works assigned shifts and other shifts when needed.
• Follows personnel policies and procedures.
• Written and verbal communication is clear, concise, accurate and thorough.
• Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback.
• Shows respect to co-workers, volunteers, and customers/clients.
• Makes appropriate use of supervisor and promotes a healthy work environment by modeling collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.
• Suggests solutions to identified problems.

Required Qualifications

• Master’s degree in psychology/counseling or social work or related field required.
• Mental Health Professional as defined by WAC 246-341-0200.
• Independent or associate licensure in counseling, or social work preferred.
• Two years’ experience working with individuals in crisis preferred.
• Telephone assessment or helpline experience preferred.
• Excellent verbal, written, and typing skills.
• Ability to learn and use multiple software platforms, and technology systems.
• Experience providing training both in person and virtual preferred.
• Evidence of ability to work effectively with a multi-disciplinary clinical staff in a call center environment.

Requirements

• Computer Skills Assessment: Crisis Connections requires a basic computer skills assessment to measure literacy. The assessment is approximately 15 minutes in length. HR will provide a link after screening qualified candidates. The assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our two office locations as accommodation. Additional accommodations may be provided upon request.
• Working Conditions: Must be able to sit or stand for lengthy periods, wear a headset, manage multiple IT/software platforms, and function in an environment with moderate noise and distraction.
• This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.

Benefits & Workplace Culture

• Excellent medical, dental, and vision coverage including an employer-paid option for certain plans and coverage tiers.
• Annual wage increases
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking & Flexible Schedules
• Growth opportunities
• Self-care tools & weekly check-ins with your supervisor

Voluntary Benefits

• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• 403B Retirement Plan

Offers of Employment

All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.

Equal Opportunity Statement

Crisis Connections is an equal opportunity employer. We value diversity and inclusion and do not discriminate because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, or any other status protected by law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions upon request.