Client Success & Onboarding Specialist

Houst; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic property management company in Cape Town is seeking a Client Success Executive. You will deliver exceptional service across various channels, tackling complex customer inquiries with innovative solutions. Ideal candidates have a strong customer service background, excellent communication skills, and the ability to manage multiple tasks efficiently. This role offers a monthly salary of R12,000 - R18,000, plus attractive benefits including paid holidays, birthday time-off, and employee discounts.

Benefits

23 days paid holiday

Extra day off for birthday

Employee discounts

Pawternity policy

Laptop for business use

Qualifications

• Team player with superb written and verbal communication skills.
• Previous experience in customer service or account management preferred.
• Proven ability to translate technical problems into customer-friendly language.
• Ability to think outside the box for problem-solving.

Responsibilities

• Provide exceptional customer service via multiple channels.
• Act as escalation point resolving customer issues.
• Onboard new properties by communicating complex information simply.
• Work collaboratively with teams to enhance customer retention.
• Make decisions on refunds and goodwill gestures.

Skills

Written communication

Verbal communication

Problem-solving

Customer service

Time management

Tools

G-Suite

Job description

A dynamic property management company in Cape Town is seeking a Client Success Executive. You will deliver exceptional service across various channels, tackling complex customer inquiries with innovative solutions. Ideal candidates have a strong customer service background, excellent communication skills, and the ability to manage multiple tasks efficiently. This role offers a monthly salary of R12,000 - R18,000, plus attractive benefits including paid holidays, birthday time-off, and employee discounts.