Client Success & Market Research Specialist

Hustle Consulting (Pty) Ltd; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic consulting firm in Durban seeks a Client Success Manager to ensure high client satisfaction in using their software products. The role involves overseeing client onboarding, driving platform utilization, resolving client issues, and building relationships with clients. Ideal candidates possess 2-4+ years in client-facing roles, excellent organizational skills, and familiarity with project management and online survey tools. Experience with API products and SQL is essential. This role promises an engaging work environment with strong emphasis on client success.

Benefits

Flexible working hours

Opportunity for professional growth

Work from home allowance

Qualifications

• 2-4+ years of excellence in client-facing project management work in the market research industry.
• Experience working with popular online survey software tools.
• Exceptional organizational awareness and emotional intelligence.

Responsibilities

• Partner with leadership to execute strategies for the Client Success department.
• Develop engaging API Documentation and training materials.
• Conduct pre-sales demos and manage onboarding for new clients.

Skills

Client-facing project management

Sales cycle management

Problem-solving skills

Fluency in business English

Written communication skills

Tools

Qualtrics

API services

SQL

Job description

A dynamic consulting firm in Durban seeks a Client Success Manager to ensure high client satisfaction in using their software products. The role involves overseeing client onboarding, driving platform utilization, resolving client issues, and building relationships with clients. Ideal candidates possess 2-4+ years in client-facing roles, excellent organizational skills, and familiarity with project management and online survey tools. Experience with API products and SQL is essential. This role promises an engaging work environment with strong emphasis on client success.