Client Success Manager — Fintech, Cape Town

Electrum Payments; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fintech company in Cape Town seeks a motivated Client Service Manager to build and maintain client relationships, ensuring satisfaction with their products. The role involves collaborating with cross-functional teams and proactively addressing client needs. Ideal candidates have a bachelor's degree and 3+ years of relevant experience, along with strong communication skills and a passion for client service.

Benefits

Flexible hours

20 days of leave per year

Fully-stocked kitchen

Daily catered lunch

Qualifications

• 3+ years proven work experience as Client Service Manager or a similar role.
• Experience handling multiple client accounts simultaneously.
• Strong understanding of client service best practices.

Responsibilities

• Serve as the primary point of contact for clients.
• Develop and maintain strong relationships with clients.
• Monitor and analyze client usage data to identify opportunities.

Skills

Client service management

Strong communication

Problem-solving

Analytical mindset

Interpersonal skills

Education

Bachelor's degree in technology or business

Tools

CRM tools

Job description

A leading fintech company in Cape Town seeks a motivated Client Service Manager to build and maintain client relationships, ensuring satisfaction with their products. The role involves collaborating with cross-functional teams and proactively addressing client needs. Ideal candidates have a bachelor's degree and 3+ years of relevant experience, along with strong communication skills and a passion for client service.