Client Service Executive

WatersEdge Solutions; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A financial services company in Johannesburg is seeking a Client Service Executive to support institutional accounts across Europe. The role involves managing client queries, liaising with global custodian banks, and handling tax recovery processes. The ideal candidate holds a qualification in Commerce or Finance and possesses strong communication skills, attention to detail, and the ability to work under pressure. This position offers a competitive salary and opportunities for career development within a collaborative environment.

Benefits

Competitive salary

Career development

Hybrid work model

Qualifications

• Fluency in English (written and spoken).
• Valid South African passport or work permit.
• Proactive, solution-oriented mindset.

Responsibilities

• Manage account support for institutional clients in Europe.
• Liaise with global custodian banks.
• Track documentation submissions for tax recovery.

Skills

Strong communication skills

Attention to detail

Analytical ability

Ability to manage client expectations

Problem-solving ability

Education

Tertiary qualification in Commerce, Finance, Economics, or related field

Job description

Location: Hybrid – Johannesburg

Employment Type: Full-Time

Industry: Financial Services | Tax Recovery | Client Success

WatersEdge Solutions is hiring a dedicated and detail-oriented Client Service Executive to support high-value institutional accounts across Europe. This is a client-facing role ideal for a fast learner with strong interpersonal skills and a commitment to service excellence in a global, fast-paced environment.

About the Role

As a Client Service Executive, you’ll assist in managing day-to-day service delivery for some of the largest asset managers, fund managers, and insurers in the European market. You’ll work closely with senior account managers and custodians, handle client queries, and support foreign tax reclaim processes. The role blends relationship management with operations and offers exposure to international finance and cross-border compliance.

Key Responsibilities

• Provide account support for leading institutional clients in the European market
• Liaise with global custodian banks to manage tax recovery documentation
• Track submissions and ensure all client value is reclaimed within strict deadlines
• Respond to and resolve client and foreign tax office queries
• Keep up to date with legislative changes and service requirements
• Collaborate with Senior Account Managers to deliver strategic client goals
• Monitor and meet individual and team submission targets
• Prepare and check claim documentation for accuracy and completeness
• Contribute to onboarding new clients and ad hoc support projects
• Log and elevate client issues, propose solutions, and follow up on resolutions

What You’ll Bring

• Tertiary qualification in Commerce, Finance, Economics, BCom Law, or a related field
• Strong communication skills and a confident, professional demeanour
• High attention to detail and excellent administrative capabilities
• Fast learner with a proactive, solution-oriented mindset
• Ability to build rapport and manage client expectations
• Strong analytical and problem-solving ability
• Able to work under pressure and meet tight deadlines
• Valid South African passport or work permit
• Fluency in English (written and spoken)

Nice to Have

• Proficiency in an additional European language (e.g., French, Italian, Spanish, German)
• Familiarity with custodian banking, tax recovery, or client-facing financial operations

What’s On Offer

• Competitive salary with exposure to leading global financial institutions
• Collaborative, client-focused team environment
• Career development within an international business
• Opportunities to grow into senior client or account management roles
• Hybrid work model with professional autonomy

Company Culture

WatersEdge Solutions connects high-potential professionals with impactful careers in global finance. You’ll join a team that values precision, collaboration, and learning—where every client interaction contributes to long-term success.

If you have not been contacted within 10 working day, please consider your unsuccessful