Client Relationship Manager

Bebeerelationship; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading client services company in Cape Town is seeking a motivated Client Service Specialist. The individual will maintain exceptional client service levels, manage relationships, and provide necessary technical support. Ideal candidates should possess a strong understanding of anti-money laundering regulations and excellent communication skills. This role offers a dynamic environment with opportunities to develop lasting client connections.

Qualifications

• Understanding of Anti-Money Laundering Regulations is essential.
• Must have relevant business qualifications or certifications.
• Strong communication and interpersonal skills required.

Responsibilities

• Maintain high-quality client relationships through regular communication.
• Provide technical assistance to clients on products.
• Collaborate with internal stakeholders to meet client expectations.

Skills

Strong understanding of Anti-Money Laundering Regulations

Excellent communication and interpersonal skills

Ability to work under pressure

Self-motivated and results-driven approach

Education

Relevant business qualifications or certifications

Job description

Job Description

The Client Service Specialist is responsible for maintaining exceptional client service levels and building positive relationships with clients. This role involves ensuring a professional and positive experience for clients across various channels.

Key Responsibilities

• Maintaining high-quality client relationships through regular communication and proactive issue resolution.
• Providing technical assistance to clients on products, escalating urgent matters for prompt resolution, and following up with clients on outstanding information.
• Collaborating with internal stakeholders to ensure seamless delivery of services and meet client expectations.

Required Skills and Qualifications

• Strong understanding of Anti-Money Laundering Regulations.
• Relevant business qualifications or certifications.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and adapt to changing priorities.
• Self‑motivated and results‑driven approach.

Benefits

• This role offers the opportunity to develop strong relationships with clients, work in a dynamic environment, and contribute to the success of our organization.

What We’re Looking For

A motivated and detail‑oriented individual who is passionate about delivering exceptional client service and can thrive in a fast‑paced environment.