Client Relations & Operations Coordinator

Fidelity Services Group; eMalahleni; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A security services company in eMalahleni is seeking a Client Liaison Officer responsible for managing client queries, ensuring client satisfaction, and handling investigation reports. Candidates must possess at least a Grade 12 certificate and a PSIRA Certificate, with 3 years' experience in a similar role. Strong communication, good interaction skills, and MS Office proficiency are essential. This role is primarily on-site.

Qualifications

• Minimum of 3 years experience in the specific working area.
• Proficient in MS Office programs.

Responsibilities

• Ensure all client queries are dealt with in a professional manner.
• Investigate all variances encountered during processing.
• Provide feedback to clients where necessary.
• Ensure that all cameras are operational and report issues.

Skills

Good interaction skills

Communication skills

Negotiation skills

Excellent administration skills

Good writing skills

Excellent time management

Education

Grade 12 or NQF Level 4 Certificate

Registered Grade C PSIRA Certificate

Tools

MS Office

Job description

A security services company in eMalahleni is seeking a Client Liaison Officer responsible for managing client queries, ensuring client satisfaction, and handling investigation reports. Candidates must possess at least a Grade 12 certificate and a PSIRA Certificate, with 3 years' experience in a similar role. Strong communication, good interaction skills, and MS Office proficiency are essential. This role is primarily on-site.