Clerk (Customer Care)

Ethekwini Municipality; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A local government authority in Durban seeks a customer support representative to assist with public transport services and EMV card usage. Role includes supporting the public, handling applications for concession cards, and maintaining records. Ideal candidates will have a Grade 12 qualification and experience in customer service. The position is crucial for enhancing community transportation services.

Qualifications

• 3 Months relevant experience.
• 6 Months relevant experience preferred.

Responsibilities

• Provide customer support for public transport services and EMV card usage.
• Educate the public on the EMV card usage.
• Handle applications for concession travel cards.
• Process replacements for damaged EMV cards.
• Maintain a filing system and record requests.
• Refer queries to relevant personnel if unable to assist.

Skills

Attention to detail

Influencing

Ethics and professionalism

Problem solving

Organisational awareness

Use of technology

Interpersonal relationships

Communication

Client orientation and customer focus

Resilience

Learning orientation

Education

Grade 12 (NQF Level 4) or equivalent

Tools

Computer Literacy

Job description

Job Purpose

Provide a customer support service in respect of public transport services and the use of the EMV card for fare payment.

Key Responsibility Areas

• Attends to public queries regarding public transport services and the EMV card.
• Provide education to public on the use of the EMV card at the various eThekwini Transport Authority Customer Care Centres.
• Handles applications process for concession travel cards to pensioners, disabled and scholars.
• Undertakes the process for the replacement of damaged or defective EMV cards and the transfer of remaining value on damaged and defective cards to the new cards.
• Maintains a filing system.
• Keeps a record of queries / requests for assistance received and report on the status thereof.
• Refers queries / requests for assistance to relevant persons if unable to assist.

Competencies

• Attention to detail.
• Influencing.
• Ethics and professionalism.
• Problem solving.
• Organisational awareness.
• Business processes.
• Use of technology.
• Interpersonal relationships.
• Communication.
• Client orientation and customer focus.
• Resilience.
• Learning orientation.

Essential Requirements

• Grade 12 (NQF Level 4) or equivalent.
• 3 Months relevant experience.
• Computer Literacy.

Preferred Requirements

• 6 Months relevant experience.