Chief Director: Client Relationship Management

The Government Pensions Administration Agency; Pretoria; On-site; ZAR 1 494 000 - 1 788 000; Full time

Job summary

A governmental agency in Pretoria is seeking a Chief Director for Client Relationship Management. This role focuses on ensuring customer satisfaction and fostering business relationships with members, pensioners, and employers. The ideal candidate should have a relevant degree and at least five years in senior managerial roles within financial services, demonstrating skills in strategic planning and client orientation. A comprehensive salary package is offered for this permanent position.

Qualifications

• Minimum of 5 years’ experience at senior managerial level in financial services.
• Proven track record as a business unit lead.
• Knowledge of Pension Fund Regulations and Rules.

Responsibilities

• Ensure implementation of the Client Service Strategy.
• Develop and monitor achievement of an effective strategic plan.
• Facilitate development and maintenance of Program policies and procedures.

Skills

Customer Relationship Management

Problem solving and analysis

Strategic capability

Financial Management

Team Player

Education

Relevant Degree/BTech in Finance/Business Administration

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Chief Director: Client Relationship Management REF NO: CHIDIRE/CRM/2026/01-1P The Government Pensions Administration Agency•Pretoria, ZA

Job Location : Pretoria, Gauteng, South Africa Application Deadline : January 30, 2026

• The purpose of the role is: To ensure customer satisfaction and to build suitable business relationship by providing efficient and effective interface between the GEPF and NT’s members, pensioners, employers and Government.
• This position will be filled as a permanent position
• SALARY : R1 494 900 – R1 787 328 per annum (Level 14), (all-inclusive package) CENTRE : Pretoria Head Office

REQUIREMENTS :

• Relevant Degree/BTech in Finance / Business Administration / Management / Public Administration (NQF Level 7 or equivalent qualification with 5 years’ experience at senior Managerial level in financial services, preferable in Employee Benefits, Pension Fund and Retirement Benefits Administration.
• Proven track record as a business unit lead. Computer literacy which includes a good working knowledge of Microsoft Office products (Word, Excel and PowerPoint). Knowledge of Benefits Administration. Knowledge of Relevant
• Legislative Requirements and GPAA policies and procedures. Knowledge of
• Pension Fund Regulations and Rules. Knowledge of Industry.
• Knowledge of Compliance Management. Knowledge of Customer Relationship Management (Channel Management).
• Knowledge of Programme and Project Management.
• of Relevant Systems. Service delivery innovation skills.
• Programme and project management skills. Strategic capability skills. Client orientation and customer focus skills. Financial Management skills.
• People management and empowerment skills. Knowledge management skills.
• Problem solving and analysis skills. Change management skills.
• Communication skills. Respect. Service Excellence. Integrity. Transparency.
• Courtesy. Emotional Intelligence. Team Player.

DUTIES :

• The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Ensure the implementation of the Client Service Strategy: Develop and implement and monitor achievement of an effective strategic plan.
• Facilitate development, implementation and maintenance of Program policies, procedures, and processes, in accordance with best practice. Negotiate and monitor error management, SLA monitoring, SLA implementation and reporting.
• Develop an effective medium term expenditure framework (MTEF) and medium-term strategy framework (MTSF) operating strategy for the Program.