Chat Support Agent – Work From Home Customer Service

Mashreq Bank; Remote; ZAR 245 000 - 410 000; Full time

Job summary

A leading customer service consultancy is seeking a dedicated Chat Support Agent to join their remote team in South Africa. The successful candidate will be responsible for maintaining customer satisfaction through efficient live chat support. Prior experience in customer service is preferred, along with solid communication and multitasking skills. Enjoy flexible working hours, competitive salary, and opportunities for training and development while working from home in a collaborative environment.

Benefits

Competitive salary

Flexible remote working arrangement

Training and professional development

Supportive work culture

Paid holidays and leave benefits

Qualifications

• Prior experience in customer service or related roles preferred.
• Experience with remote work tools is an advantage.

Responsibilities

• Respond promptly to customer inquiries via live chat.
• Resolve customer complaints in a courteous manner.
• Maintain records of interactions in CRM.
• Provide accurate product information to customers.

Skills

Excellent written communication skills

Strong typing speed and accuracy

Proficiency in chat platforms and CRM systems

Ability to multitask effectively

Strong problem-solving skills

Patience and empathy

Tools

Microsoft Office

Google Workspace

Job description

Job Summary

Houston Skilled Consultancy is seeking a dedicated and professional Chat Support Agent to join our dynamic remote customer service team. The ideal candidate will provide exceptional support to our clients through live chat, ensuring timely and accurate responses to inquiries, resolving customer issues efficiently, and maintaining high levels of satisfaction. This is a fully remote position, offering flexibility and the opportunity to work in a collaborative, supportive environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.

• Resolve customer concerns, complaints, and questions in a courteous and efficient manner.

• Maintain accurate records of interactions and transactions in the companys CRM system.

• Escalate complex issues to higher-level support when necessary.

• Provide product or service information accurately and assist customers in making informed decisions.

• Monitor and achieve performance metrics, including response time, resolution rate, and customer satisfaction scores.

• Collaborate with team members to share knowledge and improve overall customer service quality.

Required Skills and Qualifications

• Excellent written communication skills with a strong command of English.

• Strong typing speed and accuracy for fast‑paced chat environments.

• Proficiency in using chat platforms, CRM systems, and basic computer applications (Microsoft Office, Google Workspace).

• Ability to multitask effectively and manage time efficiently.

• Strong problem‑solving and analytical abilities.

• Patience, empathy, and the ability to handle difficult customers professionally.

Experience

• Previous experience in customer service, chat support, or related roles is preferred.

• Experience with remote work and virtual communication tools is an advantage.

Working Hours

• Flexible work‑from‑home schedule, typically full‑time, Monday to Friday.

• Occasional weekend or evening shifts may be required depending on client needs.

• Must have reliable internet connectivity and a quiet work environment.

Knowledge, Skills, and Abilities

• Ability to interpret customer inquiries and provide clear, concise solutions.

• Familiarity with company products, policies, and procedures.

• Strong attention to detail and organizational skills.

• Ability to remain calm and professional under pressure.

• Capability to work independently and as part of a team in a virtual environment.

Benefits

• Competitive salary and performance‑based incentives.

• Flexible remote working arrangement.

• Training and professional development opportunities.

• Supportive work culture focused on growth and collaboration.

• Paid holidays and leave benefits in line with company policy.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we prioritize employee growth, innovation, and work‑life balance. Joining our team means being part of a forward‑thinking company that values professionalism, collaboration, and exceptional customer service. You will have the chance to develop your skills, contribute to a dynamic team, and make a tangible impact on customer satisfaction.

How to Apply

Interested candidates are encouraged to submit their resume and a brief cover letter detailing relevant experience to us. Please include the subject line: Chat Support Agent – Work From Home Application. Shortlisted candidates will be contacted for an online interview.