Cellular Consultant 2IC

Pepkor Lifestyle; KwaZulu-Natal; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading retail service provider in South Africa is seeking motivated individuals to enhance customer satisfaction through cellular services and products. This role involves maximizing profitability, promoting contract products, and ensuring effective customer engagement. The ideal candidate should have at least Matric and 1-2 years of experience in retail. Join a dynamic team where you can make a difference. Competitive skills including MS Office proficiency and customer service orientation are essential.

Qualifications

• 1 – 2 years working experience in the retail industry.
• Contracts Services product knowledge.
• Risk management expertise is an advantage.
• Written and verbal communication skills required.

Responsibilities

• Maximise the profitability of the Business Unit by achieving individual targets.
• Promote contract products to customers.
• Action the contracts applications process as required.
• Interact with customers in a customer-centric manner.
• Practice effective self-management and teamwork.

Skills

Management Information Systems

SAP Systems

Vodacom C3D

M2

MTN Ilula

OMS

Telkom CRM

AVS

PayJoy

Vumatel

Credit Services Sales Acumen

Customer Service orientated

Team work

Attention to detail

Telephone etiquette

Target driven

Education

Matric

Tools

MS Office

Job description

Purpose of the Role

To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability

Key Outputs

1. Maximise the profitability of the Business Unit by achieving individual contracts targets.
2. Promote contract products to customers in order to maximise the value and profitability of the Business Unit
3. Action the contracts applications process in line with required process
4. Deal with customers in a customer centric manner
5. Effective self-management and teamwork

Minimum Requirements

• Matric
• 1 – 2 years working experience in the retail industry
• Contracts Services product knowledge
• Risk management
• MS Office Proficiency
• Written and verbal communication skills
• Interpersonal skills

Skills & Knowledge

• Management Information Systems
• SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM , AVS, PayJoy & Vumatel
• Credit Services Sales Acumen
• In-depth knowledge of IC Polices, Practices, Processes and Procedures
• IC Business Operating Model
• Expressed and implied ethical responsibilities
• Team work
• Customer Service orientated
• Attention to detail
• Telephone etiquette
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!