Cape Town Call Centre & Branch Manager (Debt Recovery)

University of Fort Hare; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A well-established organization is seeking an experienced Call Centre Operations Manager for its Cape Town location. The role entails overseeing daily operations of a busy call centre, managing a team of approximately 40 agents. Key responsibilities include improving productivity, conducting performance reviews, and collaborating with senior management. Candidates must be bilingual in English and Afrikaans and possess strong leadership and problem-solving skills. A market-related salary with benefits is offered.

Benefits

Medical aid contribution

Provident Fund contribution

Commission structure

Qualifications

• Proven experience in call centre management or operations role.
• Strong managerial capabilities managing large teams.
• Fully bilingual in English and Afrikaans with communication skills.

Responsibilities

• Lead and manage a team of ±40 call centre agents.
• Monitor daily workflows and operational targets.
• Implement strategies to improve productivity and call outcomes.
• Conduct performance reviews and coach staff.
• Analyze operational data to support strategic decisions.

Skills

Leadership

Bilingual (English and Afrikaans)

Communication Skills

Problem-Solving

Financial Acumen

Tools

MS Office

CRM systems

Job description

A well-established organization is seeking an experienced Call Centre Operations Manager for its Cape Town location. The role entails overseeing daily operations of a busy call centre, managing a team of approximately 40 agents. Key responsibilities include improving productivity, conducting performance reviews, and collaborating with senior management. Candidates must be bilingual in English and Afrikaans and possess strong leadership and problem-solving skills. A market-related salary with benefits is offered.