Call Center Operations Leader

Moving Heads Personnel; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in Johannesburg is seeking an experienced Call Center Manager to lead operations and improve service quality. The ideal candidate will have significant experience in financial services and people management within an inbound call center environment. This role offers a negotiable compensation package, making it attractive for those who fit the criteria.

Qualifications

• Significant experience in financial services.
• Expertise in people management.
• Experience within an inbound call center environment.

Responsibilities

• Lead and improve call center operations.
• Optimize service quality.
• Manage a team and ensure compliance with standards.

Job description

A client-focused recruitment agency in Johannesburg is seeking a Call Center Manager to lead and improve their center operations.

Responsibilities include optimizing service quality, managing a team, and ensuring compliance with service standards.

The ideal candidate has significant experience in financial services and people management within an inbound call center environment.

This role offers a negotiable compensation package.