Business Analyst (Retail)

Boardroom Appointments; South Africa; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Business Analyst responsible for analyzing business needs and proposing solutions within the retail sector. The role requires a minimum of 6-8 years of experience, particularly in retail environments, and a strong understanding of procurement, inventory management, and customer engagement. Collaborate with cross-functional teams and support implementation efforts to ensure business goals are met.

Qualifications

• Matric and a bachelor’s degree in business administration, Information Systems, or related field.
• Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Perform gap analysis and identify areas of improvement within retail operations.

Skills

Business Analysis

Procurement

Inventory Management

Ecommerce

Agile Methodologies

Education

Bachelor’s degree in Business Administration or Information Systems

Business Analysis certification (e.g., CBAP, PMI-PBA)

Job description

Overview

The Senior Business Analyst (BA) is responsible for identifying business needs, analyzing requirements, and proposing solutions that deliver value within the retail sector. This role plays a critical part in bridging the gap between business stakeholders and technical teams, with a focus on the end-to-end retail value chain including procurement, inventory management, merchandising, store operations, and customer engagement.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Support the development and execution of project plans aligned with business goals.
• Perform gap analysis and identify areas of improvement within retail operations.
• Define and document current and future state processes using appropriate tools.
• Facilitate workshops, interviews, and design sessions with business stakeholders.
• Support testing and validation of solutions to ensure business requirements are met.
• Create and maintain clear documentation such as BRDs, user stories, and process maps.

Qualifications

• Matric and a bachelor’s degree in business administration, Information Systems, or related field.
• Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred.

Experience

• Minimum 6-8 years' experience as a Business Analyst, preferably in a retail environment.
• Proven experience working across the retail value chain including buying, planning, warehousing, store operations, POS, ecommerce, and customer service.
• Warehouse Management Supply Chain BA expertise, we need deep knowledge of Supply Chain Inventory Management, Inbound, Outbound, Order Management, Receiving, Integration, Picking, Reporting, Finance, Bookings, Dispatch, Pack Changes, Master Data all the normal business procedures for Supply Chain Management and Warehouse Management
• Experience in Agile, Waterfall, or Hybrid project environments.
• Strong track record of supporting retail systems implementations (e.g., ERP, WMS, CRM, OMS).