Branch Host

Sanlam; Bloemfontein; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A financial services provider in Bloemfontein seeks a dedicated individual for client reception and administrative support in the SRM Branches. The role focuses on ensuring a positive client experience and efficient branch operations, requiring proficiency in Microsoft Office. Ideal candidates will possess knowledge of the insurance landscape and have client-facing experience. Applicants should have a Matric qualification and 1–2 years of relevant experience. Competitive salary and comprehensive benefits are offered, along with opportunities for growth within a supportive environment.

Benefits

Competitive salary and performance‑based incentives

Comprehensive benefits package

Opportunities for career advancement

Supportive work environment

Ongoing training and development programs

Qualifications

• 1–2 years’ experience in an office coordination, clerical or administrative capacity.
• Experience within insurance branches is an advantage.
• Client‑facing experience in a service environment is advantageous.

Responsibilities

• Contribute to an optimal client experience in SRM Branches.
• Manage branch reception and client support.
• Conduct general branch administration.

Skills

Client service principles

Proficient in Microsoft Office (especially Outlook)

Strong verbal and written communication skills

Typing skills

Organising skills

Conflict-management skills

Education

Matric

Job description

Who are we?

Sanlam Developing Markets (SDM) is a wholly‑owned subsidiary of Sanlam Life Limited that provides a range of simple and affordable financial solutions to clients, including funeral insurance, savings for education, life cover and personal accident plans. SDM falls under the Sanlam Group Governance Policy and is managed by the SA Retail Mass cluster, part of the Sanlam Life and Savings cluster, focusing on retail products and group schemes.

What will you do?

• Contribute to an optimal client experience in SRM Branches through speedy reception and referrals of clients and support the Branch Manager with administrative duties.
• Manage branch reception and client support.
• Conduct general branch administration.

What will make you successful in this role?

• Client service principles.
• Knowledge of the insurance landscape and/or products is advantageous.
• Knowledge of office management systems.

Qualifications and Experience

• Matric.
• 1–2 years’ experience in an office coordination, clerical or administrative capacity.
• Experience within insurance branches is an advantage.
• Client‑facing experience in a service environment is advantageous.

Skills and Competencies

• Proficient in Microsoft Office (especially Outlook).
• Strong verbal and written communication skills.
• Strong customer service orientation.
• Conflict‑management skills are advantageous when dealing with difficult clients.
• Typing skills essential.
• Organising skills.
• Adaptable and open to learning.

Why Join Us:

• Competitive salary and performance‑based incentives.
• Comprehensive benefits package.
• Opportunities for career advancement within a growing organization.
• A supportive and collaborative work environment.
• Ongoing training and development programs.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves on helping employees realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, and MiWay – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment drives us to create a diverse, inclusive and equitable workplace. The Group’s Employment Equity plan and targets will be considered as part of the selection process.