Bpo Operations Manager : Lead Teams & Drive Excellence

Merchants; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO service provider is seeking an experienced Operations Manager to oversee a team of Team Leaders and enhance customer service quality. The ideal candidate must have a robust background in BPO, particularly in financial services, along with strong leadership and performance management abilities. This full-time position demands effective communication skills and problem-solving capabilities to ensure that all operational KPIs are achieved.

Qualifications

• Strong BPO background, preferably in financial services.
• Excellent leadership and performance management skills.

Responsibilities

• Lead a team of Team Leaders in delivering customer service.
• Ensure all service delivery and operational KPIs are met.

Skills

Leadership

Performance management

Effective communication

Problem-solving

Job description

Overview

A leading BPO service provider in South Africa is seeking an experienced Operations Manager to lead a team of Team Leaders in delivering world‑class customer service.

The ideal candidate has a strong BPO background, preferably in financial services, with excellent leadership and performance management skills.

Responsibilities & Qualifications

This full‑time role requires effective communication and problem‑solving abilities, ensuring all service delivery and operational KPIs are met.