Beauty Assistant

Clicks Group; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent beauty retailer in Pretoria is seeking a Beauty Advisor to provide exceptional customer service and knowledgeable advice on beauty and skincare products. This role involves driving sales, managing product displays, and maintaining high standards within the beauty department. Candidates should have at least a Grade 12 qualification, with beauty-related experience preferred. Knowledge of beauty products and excellent communication skills are essential for success in this position.

Qualifications

• Grade 12 is essential.
• Relevant Beauty/Skincare qualification is desirable.
• Experience in beauty, skincare, retail, or FMCG is desirable.

Responsibilities

• Consult with customers on beauty products and advice.
• Drive and maximize sales in the beauty department.
• Maintain updated knowledge on beauty trends and promotions.
• Ensure effective stock management and housekeeping.
• Deliver superior customer service as a brand ambassador.

Skills

Understanding and application of selling principles

Retail/FMCG background

Understanding of stock management procedures

Knowledge of customer service excellence

Knowledge of beauty and skincare products

Education

Grade 12

Relevant Beauty/Skincare qualification

Job description

About Our Company

Clicks Group

Introduction

Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

Job Description

Job Purpose: To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives

• Consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• Drive and maximise sales of the beauty department through the promotion, cross‑selling and up‑selling in order to ensure that monthly targets are consistently met.
• Monitor sales, regularly evaluate the performance of products and offer suggestions that result in improved product offerings and increased sales.
• Maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• Efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• Ensure all in‑store visual merchandising, in‑store presentation and promotional standards within the beauty department are consistently met.
• Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• Promote the Clicks clubcard and enrol new clubcard members in order to achieve the clubcard participation targets.
• Increase profitability and brand loyalty with customers through the promotion of private label and exclusive products.
• Facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum Requirements

• Grade 12 (essential)
• Relevant Beauty/Skincare qualification (desirable)
• Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment (desirable)

Skills, Abilities, and Job-Related Knowledge

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies

• Persuading and influencing
• Relating and networking
• Delivering results and meeting customer expectations
• Commercial thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with pressures and setbacks

Employment Equity Statement

We are committed to the principles of Employment Equity