Banqueting Coordinator

The Capital Hotels, Apartments & Resorts; Umhlanga Rocks; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent hotel and resort chain in Umhlanga Rocks is seeking a Banqueting Coordinator to manage quotes, acquire and maintain business, and ensure high guest satisfaction. The ideal candidate will have previous experience in a banqueting role, a diploma in hospitality management, and strong communication and leadership skills. This position demands a proactive, detail-oriented team player who can handle pressure and contributes to daily operations effectively.

Qualifications

• 1-2 years previous Banqueting Coordinator experience required.
• Strong attention to detail necessary for maintaining quality standards.
• Ability to work independently and as part of a team is essential.

Responsibilities

• Responsible for quotations and acquiring new business.
• Assist with operational setup and ensuring venue standards.
• Handle guest complaints and ensure guest satisfaction.

Skills

Problem solving

Effective communication

Interpersonal skills

Leadership skills

Teamwork

Education

Hospitality Management Diploma or similar

Matric

Tools

Hotel management software

Point of sale software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.

Job Description

The Banqueting Coordinator is responsible for quotations for business, acquires new business, maintains current business, and confirms potential business. The incumbent will assist the operational team with set up, check quality of DCP food offerings, ensure the venues are clean and up to standard at all times, check on guest satisfaction, deal with guest complaints, assist with site inspections and ensure the successful running of day to day conferences and events as and when a confirmed booking is in-house.

Requirements

• Matric
• Hospitality Management Diploma or similar
• 1 - 2 Years previous Banqueting Coordinator experience
• Experience in Hotel management software and Point of sale software
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.