Banking Customer Care Specialist – Durban

Concentrix; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service company in Durban is seeking a Customer Service Advisor to join their team. Applicants should have at least 24 months of experience in a contact centre and a Matric qualification. Key responsibilities include assisting customers with account issues, processing requests, and providing exceptional service in a dynamic environment. The role offers a competitive salary, medical aid, and other employee benefits, making it a rewarding opportunity for dedicated individuals.

Benefits

Medical aid for Employee or Medical insurance for Employee + 2 Dependents

Provident fund

Subsidized transport

Qualifications

• Minimum 24 months customer service experience within a contact centre environment.
• Clear criminal and credit record.
• Ability to type a minimum of 26 wpm with 80% accuracy.

Responsibilities

• Assist customers with activating new cards and setting PINs.
• Accurately update customer information in systems.
• Help customers identify and report fraudulent activity.

Skills

Customer Service Experience

English Proficiency

Computer Literacy

Attention to Detail

Shifts Availability

Education

Matric

Job description

A leading customer service company in Durban is seeking a Customer Service Advisor to join their team. Applicants should have at least 24 months of experience in a contact centre and a Matric qualification. Key responsibilities include assisting customers with account issues, processing requests, and providing exceptional service in a dynamic environment. The role offers a competitive salary, medical aid, and other employee benefits, making it a rewarding opportunity for dedicated individuals.