B2B Lead Generation Team Leader

Unlimited Group; Umhlanga Rocks; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading sales firm in Umhlanga Rocks seeks a B2B Lead Generation Team Leader to manage outbound sales agents. Responsibilities include coaching, performance monitoring, and achieving strategic goals. The ideal candidate has at least a year of leadership experience and a proven track record in B2B sales environments. If you're a results-driven leader eager to inspire and develop a team, we want to hear from you!

Qualifications

• Minimum of 1 year in a contact centre leadership role in outbound B2B sales.
• Proven success in leading teams to meet performance targets.
• Stable recent work history in a similar environment.

Responsibilities

• Manage a team of outbound B2B Lead Generation Agents.
• Provide live floor support and targeted interventions.
• Monitor performance dashboards to identify trends.

Skills

Leadership

Communication skills

Coaching

Detail oriented

Results-driven

Tools

CRM systems

Campaign performance tools

Outbound diallers

Job description

Overview

We’re on the hunt for a B2B Lead Generation Team Leader for one of our UK campaigns.

Do you have Excellent leadership and communication skills? Do you have the ability to inspire and manage a dynamic sales enviroment? Do tou have a confident coaching style with the ability to develop others through feedback and real-time intervention? Are you able to maintain energy and focus under pressure? Are you detail oriented, disciplined and driven by results? If so, we’re eager to learn more about you!

Responsibilities

• Manage a team of outbound B2B Lead Generation Agents, ensuring daily, weekly, and monthly KPIs are consistently met.
• Provide live floor support, coaching, and targeted interventions to improve conversion, talk time, and quality.
• Monitor performance dashboards and reporting systems to identify trends and proactively address performance gaps.
• Drive a high-performance culture through recognition, accountability, and results-focused leadership.
• Handle escalations, resolve customer or operational issues, and maintain campaign discipline.
• Work closely with QA and Training to ensure continuous improvement and agent development.
• Collaborate with campaign leadership to ensure strategic goals and client expectations are achieved.

Experience Required

• Minimum of 1 year of experience in a contact centre leadership role, preferably in outbound B2B sales or lead generation.
• Proven success leading teams to meet or exceed performance targets.
• A stable recent work history, ideally with current or recent team leadership experience in a similar environment.
• Familiarity with campaign performance tools, CRM systems, and outbound diallers is an advantage.
• Experience working on UK-based campaigns is preferred.

We’d love to hear from you!

Click the link to apply