Associate

FNB South Africa; Vereeniging; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services organization located in Gauteng, Vereeniging is looking for an Associate to manage resources and generate growth by enhancing customer experiences. The ideal candidate will have a relevant qualification and 4-5 years in client relationship management. Key responsibilities include driving process improvements, compliance, and fostering collaboration across teams. This position supports the development of budgets aligned with operational delivery plans.

Qualifications

• A relevant completed (NQF 6) qualification, preferably in Banking.
• 4-5 years of experience in Client Relationship Management.

Responsibilities

• Manage resources and generate growth through excellent customer experience.
• Prevent wastage and identify process improvements.
• Manage people and create an environment that encourages employee growth.
• Provide subject matter expertise and ensure compliance.
• Identify opportunities to expand the customer base.
• Build working relationships across teams.
• Focus on improving service delivery processes.
• Contribute to budget development and monitor effectiveness.

Skills

Client Relationship Management

Process Improvement

Team Leadership

Budget Management

Education

Relevant Qualification (NQF 6)

Job description

Job title: Associate

Job Location: Gauteng, Vereeniging

Deadline: January 13, 2026

Job Description

To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience

• Prevent wastage and identify process improvements to contain and reduce costs
• Manage people by executing management responsibilities, and create an environment that encourages employee growth and performance excellence
• Provide subject matter expertise and thought leadership in area of expertise
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.

Qualifications and Experience

• Relevant completed (NQF 6) Qualification, preferred Banking
• 4 - 5 years Client Relationship Management

End Date: December 12, 2025