Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Newcastle; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail company is seeking an Assistant Manager to lead a high-performance store environment. This role involves driving sales, managing inventory, and ensuring exceptional customer service. Ideal candidates will have proven retail management experience, strong leadership skills, and a passion for customer service. The position requires working retail hours, including weekends and public holidays.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.

Responsibilities

• Drive store performance to achieve sales targets.
• Oversee inventory controls and effective stock management.
• Ensure exceptional customer experiences.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

Customer service orientation

Job description

Overview

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Responsibilities

• Operational Management
• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.
• Inventory Management
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.
• Customer Service
• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.
• People Management
• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.
• Administration & Compliance
• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays