Assistant Retail Store manager- Waterfront

Service Solutions; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail management company in Cape Town is seeking an experienced retail supervisor to support store operations. Responsibilities include supervising staff, ensuring customer service excellence, and handling merchandising tasks. The ideal candidate will have at least 2 years of retail experience, strong communication skills, and the ability to lead a team effectively.

Qualifications

• Minimum 2–3 years of retail experience, with at least 1 year in a leadership role.
• Ability to support a team in meeting sales and customer service objectives.
• Highly organized with attention to detail.

Responsibilities

• Support the Store Manager in all aspects of store operations.
• Lead by example on the sales floor while coaching staff.
• Handle customer queries, complaints, and returns efficiently.

Skills

Strong interpersonal and communication skills

Leadership ability

Customer service orientation

Organization and multitasking

Education

Matric

Retail or business-related tertiary qualification

Tools

POS systems

MS Office

Job description

Key Responsibilities

• Support the Store Manager in all aspects of store operations, including team supervision, customer service, merchandising, and inventory control.
• Lead by example on the sales floor and help coach and motivate staff to meet performance goals.
• Assist with staff training, scheduling, and performance monitoring.
• Ensure store merchandising, cleanliness, and presentation standards are consistently upheld.
• Handle customer queries, complaints, and returns professionally and efficiently.
• Monitor stock levels and assist with ordering, receiving, and stock loss prevention.
• Step in as acting Store Manager when required.

Requirements

• Minimum 2–3 years of retail experience, with at least 1 year in a leadership / supervisory role.
• Strong interpersonal and communication skills.
• Proven ability to support a team in meeting sales and customer service objectives.
• Highly organized with attention to detail and the ability to multitask.
• Experience with POS systems and basic MS Office proficiency.
• Matric essential; retail or business-related tertiary qualification advantageous.

Please e-mail Ashleigh your applications directly to [e-mail]