Assistant Restaurant Manager - Umgeni

Nando'S; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A popular restaurant chain in Durban is seeking an Assistant Restaurant Manager to oversee daily operations, manage financial performance, and assist with staff recruitment and training. The ideal candidate should have a matric qualification and at least 2-3 years of restaurant management experience. Strong communication skills and knowledge of restaurant operations are essential for success in this role. This position offers an opportunity to work in a dynamic environment focused on operational excellence and customer satisfaction.

Qualifications

• At least 2-3 years restaurant management experience.
• Experience managing people effectively.
• Excellent knowledge of restaurant operations.

Responsibilities

• Ensure financial administration aligns with company policies.
• Manage stock control and compliance with health and safety.
• Assist in recruiting and training staff.

Skills

Attention to detail and accuracy

Excellent communication skills

Ability to manage a group of people

Education

Matric

Tools

Microsoft Office

Job description

Overview

Job title: Assistant Restaurant Manager - Umgeni

Job Location: KwaZulu-Natal, Durban

Deadline: January 16

Requirements

• Matric
• At least 2-3 years restaurant management experience
• Experience in Microsoft Office
• Attention to detail and accuracy
• Ability to manage a group of people
• Excellent communication skills
• Excellent knowledge of restaurant operations

Preferred

• Applicants who have more than 3 years restaurant management experience
• Applicants who are in possession of a valid driver\'s license and their own vehicle

Responsibilities

• Financial Management: To ensure correct and effective financial administration according to Nando\'s policies and procedures daily. To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc.). To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year & Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily. To monitor performance against set daily targets (Turnover, Ticket Average, Customer Count).
• Operational Management: To ensure efficient stock control management for the restaurant daily. To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance, Cleaning & Hygiene, and escalate any problems to the Restaurant Manager. To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results. To communicate and ensure compliance with the Nando\'s operational standards and operating requirements.
• People Management: To assist in developing and monitoring rostering every week to ensure sufficient people capacity to meet the business requirements. To ensure adherence to opening and closing procedures. To assist with recruitment, induction and training of all new staff according to Nando\'s policies and procedures to proactively meet the needs of the business. To complete and check the attendance register. To assist the Restaurant Manager in ensuring adherence to the disciplinary code. To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager. To assist in ensuring that all staff are signed off on the relevant training material and procedures on an ongoing basis.
• Marketing Management: To assist with communication and execution of all national, regional and local marketing campaigns and initiatives. To respond to customer complaints by Nando\'s policies and procedures. To assist in developing the corrective action plan and facilitating actions necessary to improve the results of the mystery shopper report. To assist with the execution of the local marketing plan to promote sales and increase the customer base.

Notes

Closing date: 12/16