Assistant Restaurant Manager

HAZENDAL WINE ESTATE; Stellenbosch; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious wine estate in Stellenbosch seeks an Assistant Restaurant Manager to lead operations, ensure excellent guest service, and manage staff training. The ideal candidate will have 4+ years in luxury hotel management, strong leadership skills, and a focus on guest satisfaction. Join a dynamic team in a vibrant setting that values high-quality service and collaborative work.

Qualifications

• Minimum of 4 years of luxury hotel management experience.
• WSET/CWA certification is advantageous.
• Flexible with working hours and physically fit.

Responsibilities

• Lead and manage a restaurant outlet ensuring efficient operations.
• Provide excellent guest service and handle guest feedback.
• Conduct stock management and ensure hygiene standards.

Skills

Fluent in English

Leadership skills

Guest service skills

Analytical skills

Education

Luxury hotel management experience (4+ years)

WSET/CWA certification

Tools

Computer literacy

Job description

We are searching for an Assistant Restaurant Manager who will be responsible for leading and managing one of our restaurant outlets. He/She will be responsible for different tasks such as training, overseeing food quality, and developing menus. Responsibilities also include maintaining the restaurants revenue, profitability, and quality goals. You will ensure efficient restaurant operation with the utmost of standards, as well as maintain high production, productivity, quality, and excellent Guest-service standards.

Ensuring Excellent Guest Service

• Providing excellent guest service and soliciting guest feedback.
• Effectively addressing guest concerns and complaints.
• Empowering employees to deliver exceptional service.
• Prioritizing guest satisfaction and continuous improvement.
• Providing feedback to improve service performance.
• Reviewing guest satisfaction results with employees.

Communication and Professional Conduct

• Approaching all interactions with guests and colleagues in a service-oriented manner.
• Communicating essential information to all staff for each event.
• Maintaining regular attendance and clear communication with all stakeholders.
• Attending relevant meetings as required and ensuring team awareness of information.
• Assisting staff as needed and being hands-on in operations.

Health and Safety

• Ensuring a safe work environment for guests and colleagues.
• Enforcing hygiene standards and inspecting all areas.
• Maintaining personal appearance standards and reporting security concerns.
• Assisting with hygiene audits when necessary.

Stock Management

• Conducting accurate stock takes and managing orders.
• Planning and controlling stock levels within the bar.
• Ensuring proper storage and usage of stock in line with safety standards.

Training and Development

• Coaching, counseling, and developing staff.
• Managing staff training and performance reviews.
• Implementing colleague-training initiatives and ensuring completion of online training.

Qualifications & Skills

• Fluent in English, with a minimum of 4 years of luxury hotel management experience.
• WSET/CWA certification advantageous.
• Computer literate and analytically skilled.
• Flexible with working hours and physically fit.
• Excellent leadership, communication, and guest service skills.
• Ability to handle multiple tasks and problem-solving in a high-pressure environment.