Assistant General Manager

Virgin Active South Africa Pty Ltd; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading fitness company in Cape Town seeks a skilled Club Manager to inspire active living among members. The successful candidate will oversee financial management, facility operations, and a dedicated team, ensuring high customer satisfaction and compliance with health standards. Candidates must have a Matric qualification, previous managerial experience, and a passion for customer relations. The role requires strong leadership and the ability to thrive in a fast-paced environment, contributing to a motivated and engaged team.

Qualifications

• Matric or equivalent NQF level 4.
• Previous managerial experience at Club General Manager level or as 2IC.
• Successful completion of the internal Learn to Fly programme.

Responsibilities

• Ensure profitability, control budget, manage audits.
• Oversee operations, health and safety, procedural compliance.
• Recruit, develop, train staff; communicate policies.
• Deliver member focus, handle queries and complaints.

Skills

Financial proficiency

Leadership

Excellent customer relations

Ability to manage multiple priorities

Adaptability

Collaboration

Education

Matric or equivalent NQF level 4

Job description

Your Purpose: To inspire people to live active lives.

Responsibilities

• Financial Management: ensuring profitability, controlling budget, managing audits.
• Facility Management: overseeing operations, health and safety, procedural compliance.
• People Management: recruiting, developing, training staff; communicating policies.
• Customer Experience: delivering member focus, handling queries and complaints, maintaining brand standards.
• Competitor Analysis: monitoring landscape, notifying senior management of risks.

Qualifications

• Matric or equivalent NQF level 4.
• Previous managerial experience at Club General Manager level or as 2IC to a Club General Manager.
• Successful completion of the internal Learn to Fly programme.
• Financial proficiency with strong financial acumen.
• Leadership, business owner approach, market insight.
• Ability to manage multiple priorities, adapt to fast paced environment.
• Excellent customer relations, interpersonal, people/HR procedures (recruitment, development, performance management). Coaching skills.
• Record in high-pressure, ever-changing environment.
• Adaptability, curiosity, winning mentality, motivation, commitment to difference in people's lives, growth mindset.
• Ability to work independently, trustworthiness, decision-making, responsibility.
• Action orientation, wellness knowledge, agility, collaboration, high EQ.