Assistant Director of Housing Services

Lehigh; South Africa; Hybrid; ZAR 773 000 - 928 000; Full time

Job summary

An educational institution is seeking a Facilities Manager to oversee operations that enhance the quality of life for on-campus residents. The role includes coordinating life safety programs, managing maintenance projects, and ensuring a clean and safe environment in residential facilities. A Master's degree in Student Affairs or a related field is required, along with 1-3 years of experience. Excellent communication and problem-solving skills are essential for collaboration and operational effectiveness. This position may allow for partial remote work.

Benefits

Comprehensive benefits package

Family-friendly policies

Qualifications

• Master's Degree in Student Affairs, Student Personnel Administration or Higher Education required.
• One to three years of related work experience needed.
• Excellent written and verbal communication skills for collaboration.

Responsibilities

• Oversee facilities management operations for on-campus residents.
• Coordinate life safety programs in graduate and undergraduate housing.
• Conduct inspections to ensure residential areas are clean and maintained.

Skills

Excellent communication skills

Strong analytical abilities

Detail-oriented

Problem-solving skills

Commitment to student success

Education

Master's Degree in Student Affairs or related

Job description

Overview

In this professional role, you'll oversee critical facilities management operations that directly enhance the quality of life for our on-campus residents. From coordinating comprehensive life safety programs across graduate and undergraduate housing to managing administrative and operational functions, you'll be at the heart of student success.

Position Number: S83220

Grade: 8-40 | Salary Range: $46,870 - $56,250 (subject to change)

Key Responsibilities

• Continuously evaluate facilities and services which directly affect the quality of student life in all residential facilities.
• Assist in inspecting and prioritizing maintenance projects and monitor work orders in residential areas including summer projects and capital project upgrades.
• Educate students, student leadership, parents and alumni regarding stewardship, safety, security issues.
• Work with Live Lehigh groups in areas where they are housed.
• Conduct routine walkthroughs and inspections of residential areas to ensure facilities are clean and well-maintained.
• Coordinate life safety inspections, fire drills, meetings and programs in all residential areas.
• Assist in the establishment and implementation of efficient administrative policies, programs, and procedures with respect to University Guidelines.
• Develop and present programs and training sessions on this topic and associated topics to students, student leaders and alumni.
• Manage the General Provisions for Student Occupancy and Life Safety in Maxient, a conduct management system.
• Assist in managing student billing in residential areas including student damage billing, room charges, meal charges and other charges associated with living in residential areas.
• Assist in educating students, house leadership, residence hall leadership, staff, faculty, alumni and parents regarding personal bursar bills and the billing process.
• Assist in managing the communication of billing to students, house leadership, residence life, alumni and parents.
• Analyze all information pertinent to occupancy, damages, billing and fining in residential areas.
• Assist with housing assignments, room check‑outs, vacancy checks and room inventories as requested.
• Act as liaison between Housing Services and Office of Academic Life and Student Transitions, Bursar Office, Conference Services, Dining Services, Office of the First Year Experience, Office of Fraternity and Sorority Life, Facilities Services, Graduate Life Office, the Greek Alumni Council, IDEAL Office, International Affairs, LTS, Office of Residence Life and the Office of Student Conduct.
• Develop programs for training and educating all students, leadership, alumni and parents in matters of facilities management, stewardship, safety and security.
• Provide direction and leadership regarding openings, closings, risk management issues and facilities maintenance.
• Assist Executive Director of Auxiliary Services for Housing, Dining and Conference Services with evaluation, assessment, and analysis of the residential dining program on campus.
• Act as liaison between Housing Services and outside vendors and contractors.
• Co‑advise Live Lehigh groups along with Residence Life staff.
• Present programs and educational training sessions to students, student leadership, parents and alumni.
• Coordinate surveys and marketing projects within the office.
• Coordinate first‑year student move‑in program.
• Participate in lunch duty and weekend on‑call rotations as well as position search committees.
• Assist with technology advances, training and supervision of intern and student staff, housing lottery, housing selection and sustainability initiatives.

Qualifications

• Master's Degree in Student Affairs, Student Personnel Administration or Higher Education.
• One to three years of related work experience.
• Excellent written and verbal communication skills for multi‑departmental collaboration.
• Strong analytical and problem‑solving abilities for operational challenges.
• Detail‑oriented approach to administrative functions and compliance requirements.
• Commitment to student success and campus community building.
• Ability to thrive in a fast‑paced, collaborative university environment.

EEO Statement & Benefits

Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission. Lehigh University offers a comprehensive and family‑friendly benefits package which includes, but is not limited to, health care, retirement and educational benefits. Information can be found on our website.

Additional Requirements

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh’s Accommodations Specialist.

This position works with minors; therefore a background check is required.

The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor.

Background Check

Successful completion of standard background checks including, but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Application Notice

Only complete applications will be considered. Once the posting is removed from the website applications may no longer be allowed to be completed.